topic Re: Trouble connecting solar panel cable to Arlo Pro camera in Arlo Pro

Trouble connecting solar panel cable to Arlo Pro camera

PS1 — Tue, 29 Aug 2017 05:50:40 GMT

Has anyone else had an issue plugging the cable into the back of the camera with the supplied screwed on base (versus the magnetic base)? I can't seem to get it on tight enough as the round screw is getting in the way. Thanks.

Re: Trouble connecting solar panel cable to Arlo Pro camera

GearNetRouter — Tue, 29 Aug 2017 18:17:40 GMT

Its a design flaw as the "accessories" were a reaction to Ring's offerings of a Solar panel and wired charging. NG will fix it on the next round of hardware upgrades. Just wait and buy new hardware.

Is that ridiculous to ask of customers or what? I think NG should offer a redesgined base, if that is even possible.

Re: Trouble connecting solar panel cable to Arlo Pro camera

jguerdat — Tue, 29 Aug 2017 12:13:36 GMT

Contacting support can result in new tightening nuts being sent to you. You can also simply remove the existing ones or check your local hardware store for smaller ones.

ANd the silly threats of class action lawsuits simply isn't going anywhere.

Re: Trouble connecting solar panel cable to Arlo Pro camera

migman_2001 — Tue, 29 Aug 2017 14:06:03 GMT

Just remove the nut. Works fine without it.

Re: Trouble connecting solar panel cable to Arlo Pro camera

GearNetRouter — Tue, 29 Aug 2017 16:31:50 GMT

IMO that may work but there are only about three threads on the cam end and the cam could drop if moved around by the OP. NG should redesign the mount. Clearly the solar and the AC wired power "accesories" are afterthoughts on the part of NG. This is a defect in design on the part of NG and opens up the user to individual claims against NG should the cam be damaged.

Re: Trouble connecting solar panel cable to Arlo Pro camera

JamesC — Tue, 29 Aug 2017 20:15:41 GMT

Some mounts are supplied with the larger lock nut. The smaller (now included) lock nut will work without issue with a charging cable plugged in. As mentioned, contact support to receive a replacement smaller lock nut as needed.

JamesC

Re: Trouble connecting solar panel cable to Arlo Pro camera

JPC — Tue, 29 Aug 2017 19:09:52 GMT

My 1st Gen Arlo 4-kit came with that larger nut when it first released. I'm pretty sure the new ones release now are updated with smaller nut.

Re: Trouble connecting solar panel cable to Arlo Pro camera

PS1 — Tue, 29 Aug 2017 19:14:14 GMT

Thank you for the replies. I did contact support and they said they would send the smaller nuts and hopefully that will solver the issue. Thanks.

Re: Trouble connecting solar panel cable to Arlo Pro camera

GearNetRouter — Wed, 30 Aug 2017 05:09:18 GMT

Thanks. Good to know they are available.

Re: Trouble connecting solar panel cable to Arlo Pro camera

GearNetRouter — Wed, 30 Aug 2017 05:11:11 GMT

Actually all of mine have the smaller nuts. Never seen the big one until looking at the photo.