topic Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro) in Arlo Pro

We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

leonchen59 — Tue, 29 Aug 2017 05:23:32 GMT

One of my accounts cannot access the Arlo app on a mobile device. I have tried to restart the base twice, and uninstalling the app multiple times. It is only the account on mobile, as I can log in with other accounts fine, or with a browser with the faulty account. It seems changing the password won't help either, as the app says it' can't find the email account.

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

ditchdrift — Tue, 29 Aug 2017 05:50:53 GMT

Same thing is happening to us. Good to know it's not just me.

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

Machiel — Tue, 29 Aug 2017 07:21:06 GMT

Exact same issues here, started this morning. Web is fine, app not working. Tried restarting base station and reinstalling app without any luck.

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

arlo671 — Tue, 29 Aug 2017 08:30:46 GMT

Hi, same thing for me. Moblie app cannot login as well. Web access is okay. Using Andriod phone / OS version 4.2.2

User reports from Feb 2017, advise going back to an older version of the app. Did my phone auto update the app? Tech Support, please advise. Thanks!

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

Skyman81 — Tue, 29 Aug 2017 10:00:48 GMT

Same thing happening here !

From any browser is working ,IOS App working , Android App is dead since last night .

Tested on 2 different Samsung phones , none is working .

Also tested with 2 different accounts , none is working ...

Please advise , I need an urgent answer .

The version of Android App installed is the latest : 2.4.4_17405

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

rardenne — Tue, 29 Aug 2017 11:07:09 GMT

Same here. Could activate arlo this morning but could no longer login on android app to disarm.

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

Arcfault777 — Tue, 29 Aug 2017 11:25:40 GMT

Same issues here & arlo can't find my email address. Have had no problems in months & now it's kaput - I have an old version of Android installed on this phone, as it's a Straight Talk & they never upgrade your phone past whatever version of Android happens to be out when you purchase it. Still on KitKat.

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

go-no-go — Tue, 29 Aug 2017 11:42:21 GMT

Having the same issue.Started about 12 hrs ago. Surprised no one from Netgear has jumped on the address the outage/issue.

Just bought two systems for home and work and getting ready to return them.

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

Galifang — Tue, 29 Aug 2017 11:44:19 GMT

Add me to list of people with this issue

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

Jrokov — Tue, 29 Aug 2017 11:46:49 GMT

I have the same issue. Using Android phone. Perhaps arlo server has gone down. Any solutions arlo?

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

equalizer — Tue, 29 Aug 2017 12:04:39 GMT

Moi aussi depuis ce matin alors que tous mes appareils sont bien connectés. Impossible d'utiliser mon alarme. Le serveur Arlo est il planté ? Quand vont ils le réparer ?

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

PawelBVB — Tue, 29 Aug 2017 14:43:11 GMT

Hello,

i have the same problem. Android-App working not, but on my computer working. I was called the Support.

They say: "This night was many update on server".

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

go-no-go — Tue, 29 Aug 2017 17:45:34 GMT

update

- android app now says username/password is incorrect

- can log in to the web app (so, username/password is correct)

- web app live video now shows "timeout" message (earlier it wouldn't load live stream)

- no response from Netgear team

- feeling a little insecure 😉

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

DanielT — Tue, 29 Aug 2017 18:35:29 GMT

Engineering and IT are analyzing. Appears to have been limited to overseas and should be resolved now. Kindly let me know if you continue to see problems.

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

go-no-go — Tue, 29 Aug 2017 18:40:16 GMT

not resolved - we are in Canada.

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

DanielT — Tue, 29 Aug 2017 22:06:21 GMT

Is anyone still getting the error, "We're sorry, Arlo is currently unavailable. Please try again later."?

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

leonchen59 — Tue, 29 Aug 2017 22:20:45 GMT

It eventually fixed itself today in the afternoon.

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

Fumbles — Wed, 30 Aug 2017 02:13:02 GMT

Mobile app still not working for me. Browser login works fine. My wifes phone it works fine. Identical phone, Samsung Galaxy S6. Already tried clearing data/cache, didn't work. removed app, reinstalled app. Still nothing. Looking for answers/solutions/suggestions. Obviously it isn't the base station if i can login from other locations, not to mention, login isnt to your base station, its to the netgear/arlo server.

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

rardenne — Wed, 30 Aug 2017 05:30:59 GMT

Working again on my S5 mini.

Re: We're sorry, Arlo is currently unavailable, please try again later (Arlo Pro)

Machiel — Wed, 30 Aug 2017 06:48:56 GMT

Started working all the sudden again, yesterday around 18.15 CEST, no action from my side was required.