topic Re: Arlo pro Firmware update not working on 2nd camera in Arlo Pro

Arlo pro Firmware update not working on 2nd camera

Bnctboy — Mon, 21 Aug 2017 18:32:57 GMT

Firmware update not working on 2nd camera starts and then stops

Re: Arlo pro Firmware update not working on 2nd camera

TomMac — Mon, 21 Aug 2017 18:33:09 GMT

Make sure battery level is up, use plug in cable if able

Re: Arlo pro Firmware update not working on 2nd camera

Beierle — Tue, 29 Aug 2017 16:09:11 GMT

Same here, I bought 5 cameras and the 1st one I pulled pulled the same issue. Stil. wont work and I have done the reboot of the base station, pulled the battery, plugged it in, etc. Still nothing. Someone please help.

Re: Arlo pro Firmware update not working on 2nd camera

jguerdat — Tue, 29 Aug 2017 18:38:07 GMT

Does the camera work at all? Did it sync? Try removing the camera from Settings, My Devices and resync.

Re: Arlo pro Firmware update not working on 2nd camera

Beierle — Tue, 29 Aug 2017 18:53:01 GMT

Yes I have done all threee of these. It had 100% battery life out of box. Showed me video the minute it synced. All 5 cameras asked to update firmware. 4 of them did the 5th never blinked amber and would after about 3 minutes it would ask to update again. It drained the battery and when I plugged it back in to power back up it captured motion. So I thought great maybe just a small glitch. So when I went to devices I saw it back on....great, then it asked for firmware, did it again and now permanently off-line.

Re: Arlo pro Firmware update not working on 2nd camera

jguerdat — Wed, 30 Aug 2017 12:11:13 GMT

Swap at the store or open a case with support here.