topic Re: Remove a device from Arlo Smart in Arlo Pro

Remove a device from Arlo Smart

TarekMMD — Fri, 25 Aug 2017 18:04:21 GMT

How do you remove a device from using Arlo Smart?

I am not asking about stopping the subscription.
I just want to get this particular camera off Arlo Smart.

Re: Remove a device from Arlo Smart

TarekMMD — Sat, 26 Aug 2017 20:16:08 GMT

I found that Arlo Smart has basically made my camera completely useless.

The video is not coordinated with the sound.

The video is jerky on the browser.

The video is not really showing on the iOS app.

Everything is up to date.

It is really infuriating not being able to disable Arlo Smart from the camera.
I have looked at all settings and looked in this forum.
It does not tell you how to do it.

I don't want the free trial and I don't want Arlo Smart at all.

HELP!! MY CAMERA IS USELESS WITH ARLO SMART

Re: Remove a device from Arlo Smart

jguerdat — Sun, 27 Aug 2017 12:13:53 GMT

It appears that using Settings, Subscription, Analytics Trial (Manage), Arlo Smart, "No, thanks I don't want Arlo Smart" should do it.

Re: Remove a device from Arlo Smart

TarekMMD — Mon, 28 Aug 2017 16:06:36 GMT

Nope, it does not. That is the problem.
The free trial is still on and Alro Smart is still there.
And I cannot remove the camera from Alro Smart in the settings.

Re: Remove a device from Arlo Smart

jguerdat — Mon, 28 Aug 2017 16:26:56 GMT

Possibly removing the camera from Settings, My Devices and resyncing might work. Otherwise, open a case with support and let us know the resolution.

Re: Remove a device from Arlo Smart

JamesC — Mon, 28 Aug 2017 16:48:48 GMT

TarekMMD,

It looks like there may be a conflict in the subscriptions flow for removing Arlo Smart Trial when you already have a subscription. I've escalated this for investigation. In the meantime, I've made a request for manual removal of the Arlo Smart Trial from your account. Please let me know if you need further assistance.

JamesC

Re: Remove a device from Arlo Smart

TarekMMD — Mon, 28 Aug 2017 17:02:14 GMT

Thank you.

I assume they will take care of that on my account?
It is still on there right now.

Re: Remove a device from Arlo Smart

TarekMMD — Mon, 28 Aug 2017 17:25:43 GMT

Is there any workaround?

Re: Remove a device from Arlo Smart

JamesC — Tue, 29 Aug 2017 15:32:39 GMT

TarekMMD,

I've requested manual removal of the Arlo Smart trial from your account via the support team. I will provide an update as soon as I can.

JamesC

Re: Remove a device from Arlo Smart

TarekMMD — Thu, 31 Aug 2017 18:21:47 GMT

Any updates on the removal process for Arlo Smart?

I believe this so-called feature has not been adequately tested.
It renders my camera useless on the iPhone app (basically I get sound and a still video).
And the video captured on the site is jerky and not coordinated with the sound,

Please provide a workaround or get it off the account.

Re: Remove a device from Arlo Smart

JamesC — Fri, 01 Sep 2017 16:56:41 GMT

TarekMMD,

I've requested an update on this. I will post again with more information as soon as I can.

JamesC

Re: Remove a device from Arlo Smart

TarekMMD — Mon, 04 Sep 2017 17:56:32 GMT

I am finding it a bit curious that your team still has no workaround for this.

Does resetting and reinstalling the camera work?
I just need some workaround.

All my recordings are jerky and out of sync with the sound.
And I can only see them on the browser not in the app.
The app just plays the sound without video.

Re: Remove a device from Arlo Smart

JPC — Mon, 04 Sep 2017 18:33:35 GMT

Create a new Account is the only I can think of if all other options failed.. Then just monitor your other account with the "Arlo Smart" if any charges will occur in the future..

Re: Remove a device from Arlo Smart

TarekMMD — Mon, 04 Sep 2017 18:35:38 GMT

thank you for the advice. But that is really an answer that is drastic.

I will try resetting the camera first before I do that and giving it a new name.

I am waiting for JamesC to get back to me.

Re: Remove a device from Arlo Smart

TarekMMD — Tue, 05 Sep 2017 18:12:17 GMT

I am really sorry for being so vocal against Arlo Smart.

But it is basically a GIANT step back in the use of the service.
Not only is video captured with it jerky on the site and out of sync,
and not playable on the app (you hear sound but the video is static).

When you download the video it is also static with sound.
I don't really understand how you can release a service like this
that is not fully tested and does not really funciton at all.

PLEASE FIND A WAY TO TAKE IT OFF MY ACCOUNT!!
PLEASE!!

Re: Remove a device from Arlo Smart

jguerdat — Tue, 05 Sep 2017 19:25:25 GMT

Arlo Smart has nothing to do with the video quality. It's a backend process that simply utilizes the video sent to the servers.

Have you opened a case with support?

Re: Remove a device from Arlo Smart

TarekMMD — Tue, 05 Sep 2017 19:37:59 GMT

Arlo smart is interpretive. It takes time to recognize and then interpret ..
It also does not respect the length of time you have set the recording to go.

It is simply not tested enough to work correctly. And you cannot remove it
even as a trial. I SIMPLY FIND IT A BUG NOT A FEATURE.

Re: Remove a device from Arlo Smart

jguerdat — Wed, 06 Sep 2017 13:28:18 GMT

And you STILL haven't opened a case with support.

Re: Remove a device from Arlo Smart

JamesC — Fri, 08 Sep 2017 18:12:11 GMT

TarekMMD,

I've escalated this topic. I will provide an update as soon as I can.

JamesC

Re: Remove a device from Arlo Smart

TarekMMD — Fri, 08 Sep 2017 18:15:17 GMT

I called support. I got tired of waiting.

They basically told me to unplug the camera, reset it and then readd it as a new one.
That got it off Arlo Smart. and now it is funcitioning correctly and cleanly.

Arlo smart is still on my account. Just waiting for that initial trial to expire.

Thank you for your help.

GET ARLO SMART FIXED BEFORE OFFERING IT TO PEOPLE