https://community.arlo.com/t5/Arlo-Pro/Granting-access/m-p/1357066#M20342 once you type in the email address make your curser is directly after the last letter in the email address. if it's not hit the back space and it should show green and allow you to click ok. Sat, 26 Aug 2017 20:00:32 GMT watchdog99 2017-08-26T20:00:32Z https://community.arlo.com/t5/Arlo-Pro/Granting-access/m-p/1357034#M20333 I'm trying to grant access but when I type in email it is red as soon as i type in the first letter and doesn't allow me to send to recipient. I've ensured there are no spaces in address ... what do I need to do? Sat, 26 Aug 2017 18:02:49 GMT https://community.arlo.com/t5/Arlo-Pro/Granting-access/m-p/1357034#M20333 Shelby7124 2017-08-26T18:02:49Z https://community.arlo.com/t5/Arlo-Pro/Granting-access/m-p/1357066#M20342 once you type in the email address make your curser is directly after the last letter in the email address. if it's not hit the back space and it should show green and allow you to click ok. Sat, 26 Aug 2017 20:00:32 GMT https://community.arlo.com/t5/Arlo-Pro/Granting-access/m-p/1357066#M20342 watchdog99 2017-08-26T20:00:32Z https://community.arlo.com/t5/Arlo-Pro/Granting-access/m-p/1358209#M20461 <P>It turned out to be an issue with trying to gray access via mobile app ... worked fine when I &nbsp;used my computer. Thank you&nbsp;</P> Mon, 28 Aug 2017 21:52:32 GMT https://community.arlo.com/t5/Arlo-Pro/Granting-access/m-p/1358209#M20461 Shelby7124 2017-08-28T21:52:32Z