topic Base station offline in Arlo Pro

Base station offline

Dwahl — Sat, 26 Aug 2017 01:28:51 GMT

Arlo base station falls offline frequently after switch to a cable company provided gateway. When I had the base station connected to my 6 year old wireless g Netgear router I never had an issue at all. Now when connected to the gateway it will drop offline semi frequently, sometimes after a few days sometimes after a few hours. I do not have access to ANY settings on the gateway, I have to have the cable company make any changes. After speaking with them we reserved the IP the base station had pulled by MAC address. It lasted almost a week and dropped offline again today. Any suggestions? I will have to go at my cable company with a list, they don't seem to have any ideas even though I'm fairly certain it is an issue with their equipment.

Re: Base station offline

jguerdat — Sat, 26 Aug 2017 13:30:28 GMT

Who is the ISP? I've been able to walk into a local office and swap equipment. I also bought my own modem - any reason you went with the ISP's?

Re: Base station offline

Dwahl — Sat, 26 Aug 2017 14:39:46 GMT

My isp is Armstrong cable, not a big one it's Western PA and eastern Ohio only I believe. Their new system is called exp, it's TiVo. More recording capabilities plus all TV's connected to one box and believe it or not $40 a month cheaper.