topic Re: Do not see 7 days recording in the Cloud in Arlo Pro

Do not see 7 days recording in the Cloud

rajbhat — Fri, 25 Aug 2017 00:25:23 GMT

I have a setup four Arlo Pro cameras for couple of weeks. I only have Basic plan which keeps 7-days of recording in the cloud. The cameras have detected motions and triggered alarm several times. But I do not see any previous recording in the cloud. Am I correct in assuming that video recording in the cloud is triggered only when a motion is detected? Does my system needs to be "armed" for this recording in the cloud to trigger? I do not see any recording from any of my four cameras for past seven days either on my phone or login thru web browser. What am i doing wrong?

Re: Do not see 7 days recording in the Cloud

steve_t — Fri, 25 Aug 2017 10:33:29 GMT

Yes, you need to have your system in ARMED mode or a custom recording mode that has rules that say what to do for each camera detecting motion

Re: How do I access the cloud storage?

cdcamp — Wed, 24 Jan 2018 07:44:44 GMT

I have an Arlo Wire-Free system and dont know how to access the cloud via the phone app or the computer login. I know how to go to the library to view the recordings when the cameras are activated.

The library only keeps the current week of recordings and I am wondering if the library is also the cloud storage that is talked about?

Re: How do I access the cloud storage?

Scott2ya — Wed, 24 Jan 2018 07:47:59 GMT

You are correct. The library is the cloud storage. Make sure you download what you want to keep.

Re: How do I access the cloud storage?

cdcamp — Wed, 24 Jan 2018 07:56:37 GMT

Thanks for that and the advise to back up from there as needed.

Sometimes words used in the IT world can be very confusing!

Re: How do I access the cloud storage?

jguerdat — Wed, 24 Jan 2018 13:30:12 GMT

It's pretty simple - some poking around in the interface goes a long way.

View a video and use the Download icon at the bottom. That saves the video on your device to the default location (depends on whether you're on a computer or mobile app). You then can do anything you want with that video, even after the video disappears from your library.