topic Re: Arlo Pro stopped working..... in Arlo Pro

Arlo Pro stopped working.....

Kram67 — Sun, 20 Aug 2017 15:47:17 GMT

Whilst on holiday I received an alert at the front of the house. I looked in the library to see that it was Lawn man coming to feed the Lawn. I then tried to switch to live view to check the rear of the house, but the whole Arlo Pro system was down. It remained down, i.e. not connected to the internet, for the remainder of the holiday - not ideal. I could connect to other devices in the house without any problems, so the interenet was definitely up and running.

When I got home I checked the consumer unit to see if any switches had been thrown, but all were fine. I then checked the base station, which was on, but still not working. Switched it off and then on and everthing came back up. But the batteries on all the cameras where down to 1 or 2% (I made sure they were all fully charged before going on holiday) which suggests they have been continuosly recording, yet there are no recordings in the library.

Any ideas as to what happened?

Re: Arlo Pro stopped working.....

jguerdat — Sun, 20 Aug 2017 16:21:00 GMT

Possibly a momentary power glitch. The Arlo bases seem to have an issue with powerglitches and long outages. Use of a UPS for your modem, router and base helps fly through stuff like this.

Re: Arlo Pro stopped working.....

Kram67 — Sun, 20 Aug 2017 17:19:42 GMT

Maybe that's the cause - but it doesn't explain the battery issues?

I hope Netgear come up with a solution quickly!

Re: Arlo Pro stopped working.....

silverado44 — Sun, 20 Aug 2017 18:15:50 GMT

The batteries drained fast due to the cameras looking for the base, you can restart the base on the app remotely.

Re: Arlo Pro stopped working.....

Kram67 — Sun, 20 Aug 2017 18:47:11 GMT

I don't believe you can restart the base station remotely if it appears offline.

Re: Arlo Pro stopped working.....

SUSI_Q — Tue, 22 Aug 2017 06:39:17 GMT

I don't believe you can either...we had a thunderstorm and now the Box won't come on at all?

Re: Arlo Pro stopped working.....

Kram67 — Tue, 22 Aug 2017 11:53:17 GMT

Any chance of an OFFICIAL response from Netgear on this issue?

I won't hold by breath....!

Re: Arlo Pro stopped working.....

JamesC — Tue, 22 Aug 2017 17:09:52 GMT

Kram67,

If the base station is offline, you won't be able to restart remotely. As mentioned above, it sounds like a power outage may have occurred, bringing the base station offline. This would also explain the battery drain.

JamesC

Re: Arlo Pro stopped working.....

Kram67 — Thu, 24 Aug 2017 11:05:33 GMT

Thank you James.

I assume that Netgear will be resolving this - so when can we expect a firmware relase with the fix?