topic Arlo pro connection timed out in Arlo Pro

Arlo pro connection timed out

Shinto904 — Tue, 22 Aug 2017 17:25:27 GMT

Has anyone found a fix to the constant disconnects that are associated with the wire free Arlo Pro? Here lately, when I try to log into the camera it contstantly says the connection timed out, however I have ran internet tests and there is nothing wrong with my internet. Also, the camera pauses the sound when recording, which also happens quite frequently. It's rather annoying after reviews stating the camera is a decent camera, when all I've really experienced is connection issues with the camera.

Thank you

Re: Arlo pro connection timed out

JamesC — Tue, 22 Aug 2017 17:25:45 GMT

Shinto904,

This could be occurring due to poor connection between the base station and cameras. Do you see this behavior on all of your cameras or is it happening for a specific camera? Consider relocating (temporarily) your base station and/or cameras closer together, avoiding physical obstacles and other WiFi devices as much as possible, and test again to further isolate the issue.

JamesC

Re: Arlo pro connection timed out

Shinto904 — Mon, 28 Aug 2017 19:07:57 GMT

It has nothing to do with poor connection. The base station is in the same place when I originally purchased the camera and I had no issues with the connection for over two months until recently. All of my electronic devices function fine with the exception of the Arlo. The connection is the highest priced connection package that I could purchase from my ISP. It's odd that every electronic device has no connection issues, and the Arlo had no connection issues, with the exception of the past month or so and now it's continuous.

Re: Arlo pro connection timed out

jguerdat — Mon, 28 Aug 2017 19:11:41 GMT

You're transmitting video (upload) which has different requirements. That doesn't necessarily mean that's your problem but automatically discounting it is a disservice.

Re: Arlo pro connection timed out

Shinto904 — Mon, 28 Aug 2017 19:20:59 GMT

The base station is 15 feet away from the actual camera...Are you telling me that I'm having connection issues between the base station and the camera itself from 15 feet away, with no obstructions?

Re: Arlo pro connection timed out

jguerdat — Mon, 28 Aug 2017 19:26:15 GMT

And just what does the 2.4GHz environment look like? Lots of things use that frequency band and can lead to interference. It's not all WiFi.