topic Re: pro and regular in Arlo Pro

pro and regular

msr41 — Sat, 19 Aug 2017 21:43:00 GMT

All at once both my regular arlo wireless camera and the pro wireless stopped working. I am in Texas so it is hot so I wonder if the heat fried them although the specs say up to 122 degrees. I try to re sync w the base and not lights on the regular will come on and the pro will only blink amber. Both have charged batteries. Please advise.

Re: pro and regular

Streak2 — Sat, 19 Aug 2017 21:52:02 GMT

If they both stopped at the same time it could be an issue with the base.

Try an restart the base and if that does not work then bring the cameras closer to the base and see if they will sync.

Re: pro and regular

msr41 — Sat, 19 Aug 2017 22:06:09 GMT

Thank you. I tried rebooting the base serval times. The base is showing online though.

Re: pro and regular

Streak2 — Sat, 19 Aug 2017 22:20:38 GMT

OK so then try and remove and replace the batteries in the cameras.

Re: pro and regular

msr41 — Sat, 19 Aug 2017 22:29:49 GMT

Did that to no avail as well. I'm charging both again now in case the heat somehow discharged both of them super quickly.

Re: pro and regular

jguerdat — Sat, 19 Aug 2017 23:12:16 GMT

Try removing the cameras from Settings, My Devices and resync them.