topic Re: Arlo Pro Mic not working when using data on cell phone in Arlo Pro

Arlo Pro Mic not working when using data on cell phone

JennyPenny — Wed, 16 Nov 2016 05:12:33 GMT

My Arlo Pro Mic will only work when via my cell Phone when I am at home and my cell phone is connected to my home Wifi. Once I switch over to my data plan the mic option will not work. This is very frustrating as this is the main reason I added this camera. My phone is a Samsung Galaxy S5 my carrier is Verizon, my lasted Arlo App update was 11/7/12 and is version 2.2._14936

I also have an Arlo Q Plus model VMC3040S, this camera's mic has no issue working on my cell phone via my WiFi or when my cell is connected to my Data. This issue seems to be only with the Arlo Pro

Please help me resolve this. Thank you.

Re: Arlo Pro Mic not working when using data on cell phone

TomMac — Wed, 16 Nov 2016 14:03:32 GMT

so your using an Android...what OS version it makes a difference.

Reach out to Support and let them know, there have been a couple audio bugs they've killed already and this may be another....

If Netgear isn't aware, it won't get fixed !

Re: Arlo Pro Mic not working when using data on cell phone

JamesC — Thu, 17 Nov 2016 17:43:52 GMT

JennyPenny,

What is indicating it will not work? Do you get an error message when trying to use the mic on mobile data?

JamesC

Re: Arlo Pro Mic not working when using data on cell phone

JennyPenny — Sat, 19 Nov 2016 22:47:42 GMT

It says Please wait. There was another update and I did it, so now I find it will work once but then you get the Please Wait and can not speak into the mic a second time.

Re: Arlo Pro Mic not working when using data on cell phone

JamesC — Mon, 21 Nov 2016 21:58:46 GMT

JennyPenny,

Consider reinstalling your Arlo mobile app. Uninstall the app and then download a fresh version from the app store. Are you still seeing the same behavior?

JamesC

Re: Arlo Pro Mic not working when using data on cell phone

jguerdat — Tue, 22 Nov 2016 00:45:16 GMT

I can verify this on both the Pro and Q. The difference is that the Q works once and then quits while the Pro never works in my testing.

Re: Arlo Pro Mic not working when using data on cell phone

JamesC — Tue, 22 Nov 2016 17:11:33 GMT

I have tested this and did not see the same behavior. I recommend opening a case with support: Arlo Support Team

You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

I will also escalate this topic for further investigation as there could be an issue with certain Android OS versions. I will post back if I find out more information.

JamesC