topic Re: Microphone not working on 4 camera Arlo Pro in Arlo Pro

Microphone not working on 4 camera Arlo Pro

MAAA — Tue, 11 Jul 2017 18:18:06 GMT

I bought this 4 camera model and every feature worked perfectly the first day. Second day, the microphone feature does not work. I press to use the microphone and it doesnt work. I've tried multiple things and nothing.... i have an iphone 6Plus. Does anyone else have the same problem with the iphone 6 plus?

thank you

Re: Microphone not working on 4 camera Arlo Pro

TomMac — Tue, 11 Jul 2017 23:15:08 GMT

have you tried it on a computer at https://arlo.netgear.com/ to verify the system is working

Re: Microphone not working on 4 camera Arlo Pro

MAAA — Wed, 12 Jul 2017 19:29:45 GMT

Hey TomMac, i have not, apparently the two way conversation feature only works if i have wifi connected on my cell phone. I really hope ARLO does a change so i can use the microphone using cell data, not only wifi.

Re: Microphone not working on 4 camera Arlo Pro

JamesC — Thu, 13 Jul 2017 18:31:04 GMT

MAAA,

What carrier do you have for your iOS device?

JamesC

Re: Microphone not working on 4 camera Arlo Pro

dirkaloha — Fri, 18 Aug 2017 22:25:19 GMT

Seems bogus that this issues hasn't been corrected. I have T-Mobile and when I connect to my Arlo Pro using my iPhone 7 Plus, the mic keeps displaying in the app that it's connecting. Nothing. After reading that this issues has been going on for such a long time, it makes me wonder why I didn't invest in the Ring system instead. I can no longer recommend Arlo because so far I have already had an issue with one of my cameras. The camera has only been in use for 2 months. Now this camera has only been active for 1 month and the mic feature is useless. I wanted to be able to communicate with anyone showing up at my door (delivery man, Jehovah's Witness, etc) while away from home but so far nada. I have tried to get this issue resolved but the chat feature is having network issues. I've tried the email approach and that is inconsistent. I think Netgear needs to make a better effort before people start flocking to Ring systems.

Re: Microphone not working on 4 camera Arlo Pro

migman_2001 — Sat, 19 Aug 2017 01:07:09 GMT

Just for kicks, check your iPhone settings for the Arlo app.
There is a on/off toggle to use cellular. Make sure its on.

Re: Microphone not working on 4 camera Arlo Pro

dirkaloha — Sat, 19 Aug 2017 01:17:26 GMT

Yes it's on. Evidently it's a T-Mobile iPhone issue

Re: Microphone not working on 4 camera Arlo Pro

migman_2001 — Sat, 19 Aug 2017 01:26:27 GMT

Hang in there. If your not happy, return the product. Unfortunately, there are so many variables to these internet connected that are out of our control.

Re: Microphone not working on 4 camera Arlo Pro

JPC — Sat, 19 Aug 2017 16:49:21 GMT

For all of us Tmobile users on Updated iOS iPhone.. Yes, I can confirm using Microphone on cellular doesn't work.. It gets stuck on "Connecting" only. Wifi is fine. I'm using iOS ver. 10.3.3, Arlo App ver. 2.4.3 and Tmobile carrier firmware ver. 28.4. This was working before the recent updates (iOS/App). Hopefully there's a fix soon.

Re: Microphone not working on 4 camera Arlo Pro

Arlo66 — Sat, 30 Sep 2017 03:39:03 GMT

I was glad to see this topic. I have a 6plus on Tmobile. Running iOS 11.1. Tmobile just updated the network settings. Mic will not connect when using cellular.

Re: Microphone not working on 4 camera Arlo Pro

JPC — Sat, 30 Sep 2017 07:09:58 GMT

Yup, it still doesn't work. Wifi is the only option for now..

Re: Microphone not working on 4 camera Arlo Pro

DavyR — Wed, 15 Nov 2017 18:41:41 GMT

My microphones don't work: get stuck on "Connecting" when using cellular data. (only work on WiFi)

Iphone 6s, IOS 11.1.1

Tmobile 30.2

Arlo version 2.4.4 Firmware: 1.092.05_13833

Please notify when bug is fixed. Thank you.