topic Re: Arlo Pro Video Setting Not Saving in Arlo Pro

Arlo Pro Video Setting Not Saving

LehmanScott — Mon, 14 Aug 2017 21:24:23 GMT

Every time I change my video settings to best video and disable night vision, when I go back to check the setting it has changed to the default settings. I have not been sucessful in getting the changes to stay ever. I don't need night vision as it makes my video washed out.

Re: Arlo Pro Video Setting Not Saving

pc2k17 — Mon, 14 Aug 2017 21:46:47 GMT

I apologize if you've done this, but when you changed the video settings did you hit the save button in the upper right of the video settings screen?

Re: Arlo Pro Video Setting Not Saving

LehmanScott — Tue, 15 Aug 2017 16:16:40 GMT

Yes, I hit save then done. It will not save no matter what Ido

Re: Arlo Pro Video Setting Not Saving

jguerdat — Tue, 15 Aug 2017 18:22:14 GMT

Have you tried a browser?

Re: Arlo Pro Video Setting Not Saving

pc2k17 — Tue, 15 Aug 2017 22:00:40 GMT

I would give these a try.......

Reboot your phone, try again.

Try logging into the website interface at https://arlo.netgear.com/#/login and see if you can save the setting there.

Remove the offending camera, then add it back, try again.

Uninstall and reinstall the app, try again.

Not sure if any of those will help, but being a desktop engineer myself, it's what I'd try first as basic troubleshooting.