topic Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irr... in Arlo Pro

Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irregular.

MaryannFemina — Mon, 02 Jan 2017 07:10:49 GMT

I have 4 Netgear Pro cameras. Installed new 2 months ago. Initially worked fine but now only 2 are saving to the library properly. The other 2 do so randomly, and 1is intermittent as are the push alerts. They all show live motion detection and are armed so should be recording. I see this has been a long term issue. Has anyone solved the problem yet?

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irr...

JamesC — Wed, 04 Jan 2017 17:20:37 GMT

MaryannFemina,

What is the WiFi signal strength for the affected cameras? The cameras location could be causing the issue. Consider relocating the cameras (temporarily for testing) close to the base station and trigger motion. Do you still get intermittent behavior?

JamesC

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irr...

jacrowley — Sat, 03 Jun 2017 20:15:32 GMT

I have a simialar problem. The camera is live and connected but there are no recordings in the library. The camera is across the room ffrom the base and the wifi.

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irr...

JamesC — Tue, 06 Jun 2017 21:47:14 GMT

jacrowley,

What mode are you using? Try enabling the default "Armed" mode and trigger motion in front of the camera. Do you still see the same results?

JamesC

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irr...

dvemoshaw — Sun, 13 Aug 2017 11:57:02 GMT

I am having the same issue. I have an Arlo and added an Arlo Pro. Not saving the videos. Could this be a software issue?

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irr...

jguerdat — Sun, 13 Aug 2017 13:01:28 GMT

If you added a camera and are using custom modes, you need to edit your modes and add the camera to them. A new camera is automatically added to the default Armed mode but not to custom modes.

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irr...

dvemoshaw — Sun, 13 Aug 2017 13:05:35 GMT

I appreciate the quick response, but I am not a novice user. I have been recording successfully since I added the Arlo Pro. I have not checked the recordings of late but when I did it said the Arlo had over 400 recordings and the Arlo Pro had over 900. When i went to the library there were no recordings. You have serious bugs in your software.

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irr...

jguerdat — Sun, 13 Aug 2017 13:13:00 GMT

I don't have any bugs in my software - I'm a user like you.

You can try power cycling the base as well as opening a case with support. Be sure to try both the app and a browser to be thorough.

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irr...

dvemoshaw — Sun, 13 Aug 2017 13:17:41 GMT

Sorry, I misunderstood when I saw Superuser under your username. I have logged this before and they blamed it on the batteries. Frustrating to pay for cameras that cannot be relied on to work properly.

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irr...

jguerdat — Sun, 13 Aug 2017 19:44:18 GMT

This has been reported before and fixed. If it's happening again, the case lets them know it's an issue. Don't take no for an answer. And keep us posted.

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irr...

dillonmcs — Wed, 30 Aug 2017 09:38:24 GMT

I am having same problem, camera working live but not saving to library.
very frustrating so think I will return

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irr...

jguerdat — Wed, 30 Aug 2017 12:45:32 GMT

How do you know it's working? WHat mode is selected in the Mode tab (select your base to see)? Are the running men for each camera black or gray in the Devices tab? Can you live view and manually record? Do the videos show in the library?

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irr...

dvemoshaw — Wed, 30 Aug 2017 13:20:39 GMT

I ended up having to do a complete reboot and now everything is working for the time being.

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irregu

RTVM — Fri, 23 Feb 2018 21:38:36 GMT

I just replaced the batteries on two of the cameras in my 4 camera system. The cameras are working however nothing is being saved to the library. Today is the 23rd of the month and the library is inaccessible after the 18th. Prior to replacing the batteries the library was working ok. We have synced the cameras but no improvement. I checked the speed of the internet and that's fast enough too. Any suggestions?

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irregu

jguerdat — Fri, 23 Feb 2018 22:05:13 GMT

Have you power cycled the base?

Re: Video recording live but not saving to the library. Works on 2 out of 4. Push alerts also irregu

RTVM — Fri, 23 Feb 2018 22:36:28 GMT

Ok, it's working now, we rebooted it again and resynced two of the cameras that went off line -- all is well, for now.