topic Camera offline in Arlo Pro

Camera offline

dhv — Sat, 12 Aug 2017 11:48:41 GMT

so I have 2 arlo pro systems set up at 2 different sites. They use different modems/routers of course. Both showing "offline" at the same time. Any thoughts? I live in central Texas.

Thanks

Re: Camera offline

TomMac — Sat, 12 Aug 2017 12:16:56 GMT

what do the leds show on the bases ?? are you there or remote?

If there reboot the base.

If not..could be the cameras/batteries, etc

Re: Camera offline

dhv — Sat, 12 Aug 2017 12:19:51 GMT

Thanks for reply. Unfortunately I'm out of town. They both went offline on the same day. They are both on the basic account. One under my name and one under my parents. Any idea if there are any network issues in my area.

Re: Camera offline

TomMac — Sat, 12 Aug 2017 12:38:05 GMT

Not to my knowlege... if you have access to the base, wifi is up, you have nothing to lose rebooting the base remotely

Re: Camera offline

Thanks4TheFish — Sat, 12 Aug 2017 13:15:39 GMT

Guys, I had my Arlo Pro cameras go offline when they failed to properly install the firmware update on their own. This might explain how they both went offline around the same time. I had to power cycle everything to get it back up.