topic Re: Arlo mobil app "unavailable" in Arlo Pro

Arlo mobil app "unavailable"

Tomothy1 — Tue, 08 Aug 2017 14:10:55 GMT

Mobil app is saying "We're sorry, Arlo is unavailable. Please try again later." What kind of security are you offering if I can't access the cameras while I am not at home!!!!

Re: Arlo mobil app "unavailable"

TomMac — Tue, 08 Aug 2017 14:32:22 GMT

site appears down ..stand by

Re: Arlo mobil app "unavailable"

TomMac — Tue, 08 Aug 2017 17:10:48 GMT

all back online try again

Re: Arlo mobil app "unavailable"

Jonny22 — Tue, 08 Aug 2017 21:40:53 GMT

Still down for me

"please wait..." middle light flashes on arlo.... then "live" button re-appears with no video.

Re: Arlo mobil app "unavailable"

JamesC — Wed, 09 Aug 2017 16:22:07 GMT

Jonny22,

Reboot your base station using the on-off button.

Are you still seeing the same behavior?

JamesC

Re: Arlo mobil app "unavailable"

IrishRose — Tue, 29 Aug 2017 03:58:29 GMT

I agree "What kind of security are you offering if I can't access the cameras while I am not at home!!!!" Unable to login from app & online gives me a message "you dont have permission to access" Been down for a day now!!! Very disappointed.

Re: Arlo mobil app "unavailable"

Heavy_D — Tue, 29 Aug 2017 14:51:23 GMT

I have the VMS4230-100NAS which is not even listed.
Getting same error from the App Evey day now. It worked once the first time I logged in, now nothing.

Re: Arlo mobil app "unavailable"

hoffertr — Tue, 29 Aug 2017 15:34:53 GMT

Same here. Only issues with the app..."...currently unavailable" Install/reinstall, reboot etc.

Works fine online, just the app. Started yesterday as far as I can tell (8/28)

Re: Arlo mobil app "unavailable"

hoffertr — Tue, 29 Aug 2017 15:35:43 GMT

BTW, I've had these cameras for a couple years now and never had this issue before. Something changed.

Re: Arlo mobil app "unavailable"

Heavy_D — Tue, 29 Aug 2017 17:31:08 GMT

So it just started working, maybe someone is watching these posts or its a coincidence. At least it's working.
Now I need to start a new post about the microphone not working on any device / App, but works fine on the computer.

Re: Arlo mobil app "unavailable"

go-no-go — Tue, 29 Aug 2017 17:54:29 GMT

Still not working for us. Live chat is not working either.

From reading this thread, it seems outages are not uncommon. We just purchased a couple set-ups and now reconsidering and going with something more reliable.

Re: Arlo mobil app "unavailable"

JamesC — Wed, 30 Aug 2017 15:30:33 GMT

I have not been able to replicate any issues logging in to the Arlo mobile app. Are you still experiencing this behavior?

JamesC