topic Re: New arlo pro volume problem in Arlo Pro

New arlo pro volume problem

Redblack — Mon, 08 May 2017 00:56:34 GMT

I just got my 3 cam pro setup and it works well for the most part but the audio is only half working. I tried looking for a solution on here but didn't see any threads with the same problem.

So the issue with my cameras is that after I hit the mic on my app I can talk to the person in front of the camera but I can't hear them. It's very faint and I can barely make out what they say if I hold my phone next to my ear.

What's weird is prior to hitting the microphone button the volume is loud on my phone and I can hear them clearly.

Any suggestions? I have the latest firmware on the app and on my iPhone.

Re: New arlo pro volume problem

greekspiro — Mon, 08 May 2017 17:50:35 GMT

I have the same issue! For me it started after a recent update. I've called in and they keep on saying that's how it's supposed to work.

Netgear, please fix this! The main reason for getting this over the Blink Xt at my front door is for the ability to talk and hear back. It doesn't work, which at this point, I'll just stick a Blink XT camera since 2 way doesn't work.

And netgear, please stop with the generic answer that it's not an issue, it def is an issue.

Re: New arlo pro volume problem

JamesC — Tue, 09 May 2017 18:52:21 GMT

I have escalated this topic to engineering for review. I will provide an update when I have more information.

JamesC

Re: New arlo pro volume problem

Soulbizkit — Tue, 16 May 2017 04:45:54 GMT

Has this problem been fixed?? I just bought the Arlo Pro with 2 cameras and installed them, all is well but the volume goes away the second i hit the mic icon for push to talk...... its drivin' me crazy.... i have an iPhone 7, and everything has been updated to the latest version...... help.

Re: New arlo pro volume problem

Craige51000 — Wed, 24 May 2017 02:33:52 GMT

Yes same here just bought the new Arlo pro camera system in Australia and sane think can hear good when it records and speaker works fine but when the person talks back on it it's so soft you can hardly hear what they are saying what's the point of having if your can't have a 2 way convo as it states on the box ,, Arlo fix this or I'm ditching the whole lot !!!

Re: New arlo pro volume problem

JamesC — Wed, 24 May 2017 15:43:21 GMT

A new version of the iOS app is now available. Please make sure you update to the latest version from the App Store. See here for details: Release Notes - iOS App 2.4.1 - 24th May 2017

JamesC

Re: New arlo pro volume problem

TeeBot — Tue, 27 Jun 2017 21:47:05 GMT

I just installed my 5 camera Arlo Pro system on June 25. I can hear the audio from the camera on my Samsung phone just fine. It picks up bird chirping, traffic noise, etc. However the volume from camera's speaker is so low that I can't use it to talk to visitors outside the house. Is there a fix for this? Since I just installed this, I must have the latest app and firmware.

Re: New arlo pro volume problem

JamesC — Thu, 29 Jun 2017 16:24:31 GMT

TeeBot,

Do you see the same behavior when using the web client? Also check your phones audio volume settings.

JamesC

Re: New arlo pro volume problem

WilliamsJoel — Wed, 02 Aug 2017 02:55:58 GMT

I am also having the exact same problem. I have Arlo Pro and Samsung S7 Edge. Everthing seems to work fine except the push to talk. The volume is so low on the camera that it is not usable. Open to any help.

Re: New arlo pro volume problem

JamesC — Thu, 03 Aug 2017 20:39:09 GMT

If you are still experiencing this issue after checking your device settings to make sure there are no volume issues, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: New arlo pro volume problem

georgebalanchin — Tue, 29 Aug 2017 18:40:58 GMT

I too had to make a decision in the Blink vs Arlo Pro battle and proudly chose the latter. Arlo Pro is way better than Blink XT and offers more features and flexibility.

I have no idea why you're sticking with Blink since it can't offer anything special or superior.