topic Re: Library clips playback issue in Arlo Pro

Library clips playback issue

UkiwiS — Sun, 30 Jul 2017 18:26:36 GMT

I seem to be having a playback issue with Internet Explorer, and Microsoft Edge. The problem doesn't exist with Chrome.

With both Edge and IE I have sound but the picture is BLACK for a few seconds before going dark grey. Downloaded the video looks the same but I can watch the cameras live in both browsers without a problem.

I have cleared cache but there is no improvement.

With Chrome I do not have the problem, but live viewing the cameras in Chrome is a problem as it's not relaible and sometimes times out.

Thanks in advance for any assistance.

Cheers

UkiwiS

Re: Library clips playback issue

steve_t — Sun, 30 Jul 2017 22:31:00 GMT

I think the problem for IE/Edge lies with Flash.

Chrome, not sure why it would work sometimes and not others

Re: Library clips playback issue

JamesC — Mon, 31 Jul 2017 17:30:19 GMT

UkiwiS,

Do you experience any problems when using a mobile device? These issues sound flash related as suggested above. Check to make sure all browsers are up to date and Flash is up to date and enabled.

JamesC