topic Re: Arlo Pro 6 Camera Pack - 6th Camera Doesn't Work in Arlo Pro

Arlo Pro 6 Camera Pack - 6th Camera Doesn't Work

cgrosen324 — Tue, 25 Jul 2017 04:01:10 GMT

Purchased the Pro 6 camera pack from Best Buy. I was told all 6 cameras would work since this was a "special" pack. We can't sync more than 5 cameras at once. We tried to sync the 6th camera several times and it finally worked, but kicked a previously synced camera off. I've read several posts here and most people say you can't use all 6 unless you upgrade to a paid plan or set up a second account. One person stated they were able to sync all 6 with no issues. Any help would be greatly appreciated. Thanks!

Re: Arlo Pro 6 Camera Pack - 6th Camera Doesn't Work

steve_t — Tue, 25 Jul 2017 10:35:22 GMT

Contact Support. Supposedly, these 6 camera packs do work without paying an additional subscription by way of the serial number of the base station allowing it. If someone has managed to switch out your base station for another, obviously the problem you're having would crop up. Get them to check the base is part of the 6 camera pack serials. Otherwise, go back to Best Buy and get them to switch all of the cameras and the base for another 6 camera pack

Re: Arlo Pro 6 Camera Pack - 6th Camera Doesn't Work

cgrosen324 — Tue, 25 Jul 2017 18:28:34 GMT

Thanks Steve. I contacted CS and was provided with a list of things to try. They did confirm that 6 cameras should work with the package I purchased.

Re: Arlo Pro 6 Camera Pack - 6th Camera Doesn't Work

steve_t — Tue, 25 Jul 2017 20:24:23 GMT

Cool. Hope you get up and running without too many issues

Re: Arlo Pro 6 Camera Pack - 6th Camera Doesn't Work

JamesC — Wed, 26 Jul 2017 17:22:48 GMT

cgrosen324,

Please let us know the results.

One thing to keep in mind (this may have been suggested already by customer support) is the permission for the 6th camera is enabled upon account registration. When setting up, you must create a fresh account (that has never had a different Arlo kit installed on it) to unlock the special permission allowing the 6th camera to be viewed without a subscription.

JamesC

Re: Arlo Pro 6 Camera Pack - 6th Camera Doesn't Work

cgrosen324 — Sun, 30 Jul 2017 02:36:43 GMT

Thank you Steve and James. I finally found the time to re register my base and re sync all 6 cameras....works perfectly now! Very pleased with Arlo CS and the Arlo community. Thanks guys!

Re: Arlo Pro 6 Camera Pack - 6th Camera Doesn't Work

steve_t — Sun, 30 Jul 2017 03:38:13 GMT

Awesome!! You're lucky because the vast majority of us top out at 5 cameras before we have to upgrade our subscriptions. I 'only' have 6 cameras and needed to upgrade so figure I might as well get some more add on cameras as I find places for them to go