topic Re: All cameras offline in Arlo Pro

All cameras offline

JesseWarren — Sat, 29 Jul 2017 00:21:44 GMT

I'm out of the country. All my cameras are suddenly offline for some reason. How do I troubleshoot remotely? This is a problem, I literally bought these cameras to have while I'm away on this trip.

Re: All cameras offline

jguerdat — Sat, 29 Jul 2017 01:04:06 GMT

Try both the app and a browser. You can try a base restart from Settings, My Devices but if someone has physical access that might be a better choice.

Re: All cameras offline

JesseWarren — Sat, 29 Jul 2017 08:07:16 GMT

The "Restart" option is faded out when I go through My Devices on the app.
And when I tried to access the cameras through the website, I got an "invalid address" message.

Re: All cameras offline

jguerdat — Sat, 29 Jul 2017 12:50:11 GMT

Your only choice is to have someone physically present to power cycle the base. Won't help you now but consider a WiFi switch such as a WeMo to plug your base into. That way you can remotely power cycle the base as long as your WiFi is working.

Re: All cameras offline

JesseWarren — Mon, 31 Jul 2017 09:34:56 GMT

This is very disappointing to hear. I understand there are a lot of things that go into making a successful product like this. And Arlo does many things right. But if I can't count on it to remotely secure my home - if I'm expected to be there to physically power cycle in situations like this, which is impossible at this point - then I'll regrettably have to return my Arlo system and try to find another alternate to secure my home while I'm away.

Re: All cameras offline

JamesC — Mon, 31 Jul 2017 17:00:02 GMT

JesseWarren,

It could be due to a power outage or internet outage at the location. Do you have any way of determining either?

JamesC

Re: All cameras offline

JesseWarren — Fri, 04 Aug 2017 18:38:34 GMT

My neighbor in the duplex said there was no power outage. My internet has (strangely) always been reliable.

This is the second time the Arlo cameras shut down on me. The first was when I removed one to recharge it's batteries. Not sure why the whole system went down. I had to reboot everything physically. At least that was something I could be aware of and make sure the cameras were back online after I ever recharged batteries. But the whole system shutting down unexpectedly while I'm away is not something I can learn to live with.

~ JW