topic Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do? in Arlo Pro

My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

iannmel — Tue, 25 Jul 2017 01:05:42 GMT

HI Fellow Arlo users,

Just purchased a brand new Arlo Pro combo with base station and 3 cameras. With the base station connected to the net and powered up (green lights OK). I then tried to sync one of the 3 cameras with the same result. Unable to sync any cameras.

The sync light flashes on the base station when pressed for the 2 secs, then pressing one of the cameras sync buttion for 2 secs, the blue light flashes slowly. After a period of approximatley 30 seconds the amber light flashes fast on the camera, and the green light on the base station extinguishes itself. Help please......not a happy customer presently

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

Streak2 — Tue, 25 Jul 2017 01:19:07 GMT

For good measure, factory reset the base using a paper clip, hold in until all lights turn amber.

Then begin the process from scratch.

You only need a momentary press of the sync button on the base.

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

cwasea — Tue, 25 Jul 2017 01:30:42 GMT

Is the camera charged?

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

iannmel — Tue, 25 Jul 2017 01:58:25 GMT

Hi Prodigy,

Ive completed the tasks,unfortunatley they havent worked. Seems to effect all cameras with the same result.

I have now made an decision to strat charging one camera and test after the battery is fully charged. Netgear report

there batteries are fully charged although perhaps not enough to transmit across 2.4 adn 5ghz. Time will tell.

Otherwise its back to the retailer for a refund/replacement.

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

iannmel — Tue, 25 Jul 2017 02:00:22 GMT

It appeared charged without any indication of battery failure. I will therefore endeavour to charge 1 camera , so i can eliminate this from my fault.

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

cwasea — Tue, 25 Jul 2017 02:01:10 GMT

I read the fully charged comment from the factory statement too. Finally plugged it in to charge and it finally synced.

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

jguerdat — Tue, 25 Jul 2017 12:48:35 GMT

You can also try syncing while plugged in. The camera will run fine on just the power supply.

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

iannmel — Tue, 25 Jul 2017 21:16:41 GMT

You can also try syncing while plugged in. The camera will run fine on just the power supply.

Ive tried various tasks,Reboot,power cycle moving base away from router, camera fully charged, also camera fully chraged and plugged into power supply. Still no sync.

I've tried a base station factory reset , now we have solid green lights on the power, internet and a Solid AMBER light on the camera led.

Tried syncing again and no sync available, I need my money back grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

iannmel — Tue, 25 Jul 2017 21:18:04 GMT

Base station will not sync even with camera plugged in grrrrrr

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

jguerdat — Tue, 25 Jul 2017 21:23:06 GMT

Sounds like a faulty base. Either swap the system at the store or open a case with support using the Contact Support link at the bottom here.

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

iannmel — Wed, 26 Jul 2017 23:33:02 GMT

Hello All,

Ive had success this morning, after powering the system down for an entire day it now works perfectly.?

Cameras have update there firmware settings as did the base station.

Not quite sure it finally worked, but thats electronics for you.

Thansk to too all your inputs for my dilemma

regards

ian

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

Streak2 — Thu, 27 Jul 2017 00:39:58 GMT

Good job Ian.

Well done for persevering and thanks for the feedback.

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

bonrab21 — Mon, 07 Aug 2017 22:50:10 GMT

when I plug it in to the charger nothing happens no blue light

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

bonrab21 — Mon, 07 Aug 2017 22:50:50 GMT

how do you know it is charged ?

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

bonrab21 — Mon, 07 Aug 2017 22:54:13 GMT

I tried this and it still did not sync

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

bonrab21 — Mon, 07 Aug 2017 22:55:48 GMT

same with me grrrrrrrrr I will be really upset if they try to give me a 15% restocking fee!

Re: My Arlo Pro Wire-Free camera won’t sync with the base station; what do I do?

JamesC — Wed, 09 Aug 2017 15:48:01 GMT

bonrab21,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Arlo pro

Gmang — Thu, 01 Mar 2018 00:30:59 GMT

My cameras wont sync with base

Re: Arlo pro

brh — Thu, 01 Mar 2018 00:48:38 GMT

@Gmang

Here is a link to an article on how to troubleshoot your problem.

https://kb.arlo.com/000039094/My-camera-will-not-sync-with-the-base-station-how-can-I-troubleshoot-it

Brian