topic Re: Why my Arlo pro Camera device always offline? (One day after) in Arlo Pro

Why my Arlo pro Camera device always offline? (One day after)

edwardchung00 — Sun, 23 Jul 2017 00:06:16 GMT

Re: Why my Arlo pro Camera device always offline? (One day after)

steve_t — Sun, 23 Jul 2017 23:50:28 GMT

What are your internet connection speeds?

Re: Why my Arlo pro Camera device always offline? (One day after)

edwardchung00 — Mon, 24 Jul 2017 02:36:07 GMT

Between 5Mbps to 12Mbps but another two camera is fine, offline camera is close to base station about 6m.

Re: Why my Arlo pro Camera device always offline? (One day after)

edwardchung00 — Mon, 24 Jul 2017 02:36:57 GMT

My internet connection is NBN

Re: Why my Arlo pro Camera device always offline? (One day after)

edwardchung00 — Mon, 24 Jul 2017 07:25:08 GMT

When my camera offline, I try to pull out the battery and put in back to reset just know the battery is low, when I fully charged the battery on 23/7/2017 night.
On 24/7/2017 afternoon the camera offline again, when I do again reset the battery was 44% (I can feel the warm for whole camera), is it the battery problem or the camera fault?

Re: Why my Arlo pro Camera device always offline? (One day after)

jguerdat — Mon, 24 Jul 2017 12:27:51 GMT

Remove the battery and use the power supply instead (leave the camera indoors). If it still has the problem, it's the camera. The camera shouldn't be warm, just at the ambient temperature.

Re: Why my Arlo pro Camera device always offline? (One day after)

edwardchung00 — Mon, 24 Jul 2017 14:45:30 GMT

All cameras installed indoor, if the camera still feel warm can I still get the warranty? I just bought the Arlo Pro Three Camera system two weeks ago.

Re: Why my Arlo pro Camera device always offline? (One day after)

jguerdat — Mon, 24 Jul 2017 20:18:32 GMT

Warranty, as stated in the literature, is 1 year. You may also be able to swap at the store.

Re: Why my Arlo pro Camera device always offline? (One day after)

edwardchung00 — Tue, 25 Jul 2017 02:39:55 GMT

Okay, thanks.
So am I need to swap whole system or just that camera?

Re: Why my Arlo pro Camera device always offline? (One day after)

steve_t — Tue, 25 Jul 2017 09:17:28 GMT

Normally, if you buy the system as a kit, you have to exchange the whole system in store. Netgear may be able to do a single camera for you though

Re: Why my Arlo pro Camera device always offline? (One day after)

Porkchopusn — Fri, 11 Aug 2017 00:22:23 GMT

Same problem with second Arlo Pro package. Bad batteries? All show 0%

Re: Why my Arlo pro Camera device always offline? (One day after)

jguerdat — Fri, 11 Aug 2017 11:48:14 GMT

Possible but unlikely. Try powering a camera with the power supply to see if that makes a difference. You may need to reset the base by removing all devices in Settings, My Devices and start fresh.