topic Re: Arlo Pro - missed videos in the library in Arlo Pro

Arlo Pro - missed videos in the library

francescoo — Mon, 24 Jul 2017 07:12:10 GMT

I'v arlo pro with 4 cameras.

Today I received 12 alerts on my iphone "Motion detect on ..." but I only have 2 videos in the library.

This happen already many times in the past weeks too

Battery and signal are fine.

Where is the problem?

Re: Arlo Pro - missed videos in the library

steve_t — Mon, 24 Jul 2017 10:12:27 GMT

What recording mode are you using? Does this mode have rules that all say to record on motion detection? If any of the rules say to do nothing on motion detection but to send you a push notification, that would explain what's happening. The other possibility is that the videos are delayed in making it to your library. If this is the case, power cycle your base station and see how you get on

Re: Arlo Pro - missed videos in the library

francescoo — Mon, 24 Jul 2017 10:53:59 GMT

All the cameras are armed and are in record and push notification on motion detection.

From the same camera today I receive 24 push notifications but I only have 7 videos in the library

Re: Arlo Pro - missed videos in the library

steve_t — Mon, 24 Jul 2017 21:32:19 GMT

It all the settings are correct, it may be time to contact support and check your account from their end. I haven't heard of any other similar issues though so still suspect a rule problem somewhere.

You may also want to try deleting the camera from your device list and re-sync'ing the camera to your base station as a fresh start

Re: Arlo Pro - missed videos in the library

francescoo — Wed, 02 Aug 2017 15:26:03 GMT

I try to delete the camera but the problem is not solved.

I'v a satellite internet connection with a ping of 700 / 800 ms; this might be the problem ?

Re: Arlo Pro - missed videos in the library

steve_t — Wed, 02 Aug 2017 22:18:03 GMT

Very possibly. My ping is 4ms

Are you able to take the base station and a camera to someone else's house with fast internet with a low ping? I'd be interested to hear how you find it