topic Re: Arlo 4630 in Arlo Pro

Arlo 4630

Floresm — Tue, 18 Jul 2017 13:41:49 GMT

Have spoke on the phone and also through the support group I have asked Arlo about the 6 camera 4630 package I was told the basic plan would cover all six cameras when I bought the camera set and brought it home I was told by support basic only covers 5 which is it I bought the 4630 with six cameras does the basic plan cover six cameras or only five I've received two different answers and I am not happy not having six cameras in a package not covered

Re: Arlo 4630

Floresm — Tue, 18 Jul 2017 13:42:46 GMT

I have bought to 4636 camera packages and no success on syncing the cameras to the base the first time I thought maybe it was me the second time I had the Geek Squad from Best Buy come over and they had no success what is going on with this 4630 Arlo set

Re: Arlo 4630

Floresm — Tue, 18 Jul 2017 13:43:50 GMT

The 4630 Arlo cameras at looks to be a fantastic set but it has not worked for me I have not gotten any proper support from Netgear or Arlo

Re: Arlo 4630

TomMac — Tue, 18 Jul 2017 13:55:58 GMT

The special set is ( TMK ) with a code of some sort to allow the 6th camera ...

Since support was of no assistance, maybe reach out to @JamesC in a PM

Re: Arlo 4630

JamesC — Wed, 19 Jul 2017 16:37:54 GMT

Floresm,

There is no special code you would have to enter. The account will recognize that the serial number is from the special kit upon creation allowing the 6th camera to be viewed.

There are two conditions that need to be met for this to work.

1. Account must be registered in the US/Canada.

2. The account must be a new account (if you have set up the account using a different device in the past, this will not work).

Was this account created using a different kit? If so, you would need to set up using a different email address (create a new account).

JamesC