topic Re: Push notifications Arlo Pro delayed in Arlo Pro

Push notifications Arlo Pro delayed

sguch01 — Mon, 17 Jul 2017 03:34:50 GMT

Why are push notifications delayed? Often times 15-30 min before I receive notification to my mobile device. This certainly defeats the purpose of being able to use the microphone and speaker capability when the event has already passed!

Re: Push notifications Arlo Pro delayed

steve_t — Mon, 17 Jul 2017 06:09:56 GMT

Power cycle your base station

Re: Push notifications Arlo Pro delayed

sguch01 — Mon, 17 Jul 2017 22:56:30 GMT

I have power cycled the base station and push notifications are still delayed. Any other suggestions? I'm thinking its a delay in network relay from base unit to router to mobile device, probably inherent in equipment and not something that can be readily resolved.

Re: Push notifications Arlo Pro delayed

steve_t — Tue, 18 Jul 2017 02:37:26 GMT

Contact Support at the bottom of the page and open a ticket. They'll check out the server side of things for you. Also, make sure your phone isn't shutting down the app with "app optimisation" for android or the equivalent for iPhone

Push Notifications Delayed

hardingr2000 — Mon, 31 Jul 2017 13:34:09 GMT

I am receiving Arlo notifications from several weeks ago when I was out of town. These notifications are occuring when I receive a text message from someone. The text message notification is displayed and is immediately covered up by an Arlo notification. I have already deleted the videos from Arlo and have Arlo turned off (only using it when we are out of town). I have not had Arlo turned on since the weekend I was out of town. Where are these messages coming from and how do I stop them?

Re: Push Notifications Delayed

jguerdat — Mon, 31 Jul 2017 18:52:26 GMT

What device and OS version? What do you mean by having turned off Arlo? Have you restarted the phone? Have you tried reinstalling the app?

Re: Push Notifications Delayed

hardingr2000 — Mon, 31 Jul 2017 21:03:17 GMT

iPhone 5 running iOS 10.3.2
When I have Arlo turned off I mean that I have it in the disabled mode, not detect motion and recording. Assuming you mean reinstalling the app on my iPhone, I have not tried that, but I do have auto-update turned on.

Re: Push Notifications Delayed

jguerdat — Tue, 01 Aug 2017 00:48:18 GMT

Try the reinstall and reboot the phone. Any luck?

Re: Push Notifications Delayed

steve_t — Tue, 01 Aug 2017 01:26:09 GMT

Definitely uninstall the app, restart your phone, go to the App Store and reinstall the app