topic Re: Arlo Pro Dual Charging Station not charging in Arlo Pro

Arlo Pro Dual Charging Station not charging

Cealy — Sun, 16 Jul 2017 21:40:47 GMT

I have a Arlo Pro Dual Charging Dock. I completed charging two new batteries and exchanged them for the discharged batteries in two cameras.

The Dock is plugged in using the factory supplied cable and plug. In fact, I topped up the two new batteries before installing them.

Now the discharged batteries are plugged in and I get NO lights of any kind on the Dock. Tried pushing and re-seating the batteries to no avail.

Cannot register the product because the model number is not in the drop-down list after you enter the serial number to register new products, so cannot get to NetGear support.

Any ideas welcomed.

Thanks.

Cealy

Re: Arlo Pro Dual Charging Station not charging

Streak2 — Mon, 17 Jul 2017 01:18:59 GMT

Try and change the power supply and cable for the one that came with the cameras to see if its one of those that's faulty.

If necessary, call support instead of emailing them.

Re: Arlo Pro Dual Charging Station not charging

jguerdat — Mon, 17 Jul 2017 11:49:27 GMT

What happens if you put the batteries now in the cameras back in the dock?

Re: Arlo Pro Dual Charging Station not charging

Cealy — Mon, 17 Jul 2017 14:00:45 GMT

Waited a couple of hours, unplugged and replugged all cables and the wall plug, and it started working when I unplugged and replugged the cable tip into the dock. This morning both batteries are green.

So based on a sample of one, I'd say the device is lacking in "hot swappability." I will replaced the other two batteries tonight and see what happens when I put two more discharged batteries in the dock.

Will report back if anything interesting.

Still surprised and disappointed that NetGear bothers to put a serial number on this device but does not include the model number in the drop-down box so you can register it.

Cealy