topic Re: Pro "your camera speaker is disabled" in Arlo Pro

Pro "your camera speaker is disabled"

Jandresalvarado — Fri, 02 Jun 2017 17:55:40 GMT

I am having issues with using the push to talk feature on my app. I keep getting the message "your camera speaker is disabled. Go to camera settings to enable." I've tried the settings on my personal device, and gone though the arlo app. Can somebody please explain to me how to get it working?
I am using an iPhone 6 Plus, running the most current software. My arlo is also up to date with the latest firmware.

Re: Pro "your camera speaker is disabled"

steve_t — Fri, 02 Jun 2017 17:55:51 GMT

Did you find in the camera settings where you can toggle the speaker on that specific camera on and off? You can also toggle the mic on and off

Re: Pro "your camera speaker is disabled"

TomMac — Fri, 02 Jun 2017 17:56:01 GMT

Have you tested it with a PC ?

Then you would know if it is the phone or Arlo system

Re: Pro "your camera speaker is disabled"

ilinduri — Tue, 06 Jun 2017 03:25:19 GMT

This is happening to my device as well. All iOS products haven't worked even after toggling speakers on and off in the setttings.Google Chrome doesn't seem to work either.

Re: Pro "your camera speaker is disabled"

JamesC — Wed, 14 Jun 2017 22:26:24 GMT

Engineering is currently investigating this issue. I will post an update as soon as I have more information.

JamesC

Re: Pro "your camera speaker is disabled"

JamesC — Mon, 19 Jun 2017 14:58:38 GMT

A new iOS version of the Arlo Mobile app is available for download. Please make sure to update the latest iOS version. You can see the release notes here: Release Notes - iOS App 2.4.2 - 14th June 2017

JamesC

Re: Pro "your camera speaker is disabled"

pfho — Tue, 04 Jul 2017 15:01:50 GMT

Current version 2.4.2 and did not fix the "camera speaker is disabled" problem.

Re: Pro "your camera speaker is disabled"

JamesC — Wed, 05 Jul 2017 21:51:42 GMT

pfho,

It sounds like the Arlo app may not have permissions enabled for the microphone on your mobile device. Within your iOS settings, check Arlo permissions and ensure that the microphone is enabled.

JamesC

Re: Pro "your camera speaker is disabled"

Bj28 — Thu, 06 Jul 2017 02:29:15 GMT

I just did this and it works. You must enable arlo access to your microphone in the settings on your apple device

Re: Pro "your camera speaker is disabled"

pfho — Thu, 06 Jul 2017 14:07:26 GMT

It was a self-inflicted wound: I had "Restriction" on with my iPhone. I "unrestricted" it and it's working now - thanks!

Re: Pro "your camera speaker is disabled"

banditboy55 — Sun, 16 Jul 2017 19:15:17 GMT

It seems that I use to have this feature on my cameras but now I don't see the mircophone icon that you pushed to speak. I followed these replies and it shows on my iphone 6 that arlo has access to the mircophone. So I do not know what else to do? Please help.

Re: Pro "your camera speaker is disabled"

jguerdat — Sun, 16 Jul 2017 20:42:43 GMT

It's in live view, with a mic icon.

Re: Pro "your camera speaker is disabled"

banditboy55 — Sun, 16 Jul 2017 22:13:20 GMT

When I have it in live view I don't have the mic icon...

Re: Pro "your camera speaker is disabled"

steve_t — Sun, 16 Jul 2017 23:35:33 GMT

Are you sure you have the latest version of the app? Are you sure you have Arlo Pro cameras? What's your Arlo Pro firmware version?

Re: Pro "your camera speaker is disabled"

banditboy55 — Mon, 17 Jul 2017 00:07:00 GMT

My app shows version 2.4.2. Yes I have arlo pro cameras. The firmware version shows 1.092.0.4_13099 for the cameras and version 1.8.9.0_11528 for the station.

Re: Pro "your camera speaker is disabled"

steve_t — Mon, 17 Jul 2017 01:14:07 GMT

Not sure what else you can do yourself then. Contact Support at the bottom of the page and get them to work through everything with you. Unfortunately, the Netgear Agent will get you to start right from the very start with the most basic stuff but if you are patient, I'm sure they'll sort your problem out

Re: Pro "your camera speaker is disabled"

steve_t — Mon, 17 Jul 2017 01:14:42 GMT

Oh, if you jump on your computer and log in from Chrome or Firefox, can you see a mic button when you go to Live View on there?

Re: Pro "your camera speaker is disabled"

banditboy55 — Mon, 17 Jul 2017 03:47:12 GMT

Yes, when I get on a computer and log in I do have the mic icon.

Re: Pro "your camera speaker is disabled"

steve_t — Mon, 17 Jul 2017 04:40:15 GMT

So then it is a permissions problem with your phone app and the phone mic

Re: Pro "your camera speaker is disabled"

JamesC — Mon, 17 Jul 2017 16:46:00 GMT

banditboy55,

Log out of the Arlo mobile app and sign back in. You should then be able to see the microphone icon. Be sure to log out via Settings > Profile > Log out.

JamesC