topic Re: Here is the nighttime views. in Arlo Pro

Night vision

1elainelyons — Fri, 14 Jul 2017 20:13:53 GMT

Model no.VMS4230. Has night vision but we are unable to see the area. It is showing extremely dark and unable to view. We have checked the setting and night is on. What can we do?

Re: Night vision

jguerdat — Fri, 14 Jul 2017 21:05:25 GMT

Might just be the distance and view. Put the camera in a dark room and record. If the dull red LEDs come on around the lens and you can see ok, it's the position and view that's the issue. Post daytime and nighttime screenshots so we can see.

Here is the nighttime views.

1elainelyons — Sat, 15 Jul 2017 18:53:27 GMT

Here is the nighttime views.

Re: Here is the nighttime views.

jguerdat — Sun, 16 Jul 2017 12:36:35 GMT

The top camera (driveway?) seems to have an issue with having external lights directly in the camera view. Try turning off the lights temporarily to see if the quality improves. Is the plastic protection over the camera lens still in place? That could be an issue, too.

Not sure what I'm looking at for the bottom (porch?) but may be the same issue(s).