topic Re: Arlo Pro microphone volume low in Arlo Pro

Arlo Pro microphone volume low

Tanbuck — Sat, 22 Oct 2016 02:08:38 GMT

Just installed Arlo Pro. Microphone volume very low. Can anyone give suggestions to fix? Volume is set to max in settings. Have tried from PC and IOS devices. Thank you.

Re: Arlo Pro microphone volume low

jguerdat — Sat, 22 Oct 2016 14:14:32 GMT

Mic on the camera so you can hear the person or mic on your device so you can talk to them? I've found the camera mic to be very sensitive so I'd guess you mean the ability to speak so the person can hear you (speaker on the camera) which may be an issue with your devices (or not).

Re: Arlo Pro microphone volume low

Tanbuck — Sat, 22 Oct 2016 17:12:42 GMT

Yes the ability to speak so the person near the camera can hear me.
The volume is incredibly low on all four cameras. I can hear sound fine on the video and watching live but if I try to communicate from my device to the person near the camera the volume is low.

Re: Arlo Pro microphone volume low

RWEED — Sat, 22 Oct 2016 17:42:21 GMT

All 4 of mine are also very quiet when using the microphone to speak.

Re: Arlo Pro microphone volume low

RWEED — Sat, 22 Oct 2016 17:44:13 GMT

The speaker itself on the camera is quiet is what i mean. Volume is all the way up. Ive tried from different devices as well. Andriod, Windows.

Re: Arlo Pro microphone volume low

jguerdat — Sat, 22 Oct 2016 18:25:11 GMT

Just tried both my Q and a Pro with the same results - the Pro is very low. Might be ok for indoors but outdoors with any background noise it gets lost.

Re: Arlo Pro microphone volume low

Trucha — Sat, 22 Oct 2016 21:53:39 GMT

Same results here Pro about 6 feet away from front door and visitors can't hear me which was one main reason for the upgrade using Note 4 and Apple phone

Re: Arlo Pro microphone volume low

TechyFred — Sun, 23 Oct 2016 00:59:26 GMT

Hi All, I tried 2 of my cameras and experienced the same issue. The speaker volume on the Arlo is so low.. there's no way someone outside can hear you, I was inside and almost had to have it on my ear. The setting of the device is at highest volume level.

Re: Arlo Pro microphone volume low

Trucha — Sun, 23 Oct 2016 01:34:05 GMT

Yup I agree main reason I upgraded I would hate to return it for this reason can anyone on this forum escalate this issue or provide any guidance to get my Good Boy Arlo fixed?

Re: Arlo Pro microphone volume low

jguerdat — Sun, 23 Oct 2016 13:32:32 GMT

Did you open a case with support? The only way to actually escalate the issue is with a case - when lots of people say the same thing, it gets attention.

Re: Arlo Pro microphone volume low

Tanbuck — Sun, 23 Oct 2016 19:57:40 GMT

Just spent a long chat session with support but to no avail. They are turning over to another department to see if it can be addressed in a firmware update but it is possibly something that will not be fixed. They have cited device limitations. Very unfortunate.

Re: Arlo Pro microphone volume low

RobertRosal — Sun, 23 Oct 2016 21:02:35 GMT

Ok, I just tested mine with my son and he said he can hear me fine and clear while at the door. He stepped back approximately 12' where my gate is at and he was still able to hear me clearly.

I am currently using an Android S7 Active.

Re: Arlo Pro microphone volume low

jguerdat — Mon, 24 Oct 2016 00:46:53 GMT

What firmware?

Re: Arlo Pro microphone volume low

RobertRosal — Mon, 24 Oct 2016 00:48:44 GMT

Android 6.0.1

Re: Arlo Pro microphone volume low

Tanbuck — Mon, 24 Oct 2016 00:52:06 GMT

What firmware?

Re: Arlo Pro microphone volume low

Tanbuck — Mon, 24 Oct 2016 00:54:29 GMT

Base is 1.8.2_9322 and cameras are on 1.088.0.0.0_9373

Re: Arlo Pro microphone volume low

RobertRosal — Mon, 24 Oct 2016 00:56:33 GMT

Tanbuck wrote:
Base is 1.8.2_9322 and cameras are on 1.088.0.0.0_9373

Mine are the same.

Re: Arlo Pro microphone volume low

jguerdat — Mon, 24 Oct 2016 01:09:14 GMT

Mkjne, too. Dunno what that may mean.

Re: Arlo Pro microphone volume low

JamesC — Tue, 25 Oct 2016 15:51:05 GMT

Thank you all for the feedback, I have escalated this topic for further investigation. I will post back when I have more information.

JamesC

Re: Arlo Pro microphone volume low

Zandex — Tue, 25 Oct 2016 16:20:00 GMT

@RobertRosal Where did you buy yours? Do you have the 4 camera bundle?

I just opened a case with Netgear, but the call was taken by their call center. No way to speak with real tech support people. It does not appear that they have that type of arrangement where a customer can speak with someone technical.

Anyway, I'm planning to return mine to the store during this week. Still having issues with all four cameras, unable to hear through the speaker without standing directly beside/under them.

Not entirely sure if there is a batch defective or what. However, I'm not a happy camper now.