topic Re: Arlo Pro in Arlo Pro

Arlo Pro alerts me to motion but does not record the motion

JTKHorses — Mon, 17 Jul 2017 20:19:17 GMT

I have 3 Arlo Pro cameras that alert me to motion but do not record the motion. I've checked all of my settings and recently re-synced all 3 cameras. I'm hoping for some advice on how to fix this. This has been going on all week and they used to work perfect. I've not changed any settings.

Re: Arlo Pro

TomMac — Fri, 14 Jul 2017 16:30:53 GMT

The easiest thing to do first is most cases is REBOOT the base.

Turn off wait a few secs , turn on...let it com back online ( up to 2 mins ) and test

Re: Arlo Pro

JTKHorses — Fri, 14 Jul 2017 16:37:13 GMT

I forgot to mention I've done that as well, both from the app and by physically pressing the on/off button on the base station.

Re: Arlo Pro

TomMac — Fri, 14 Jul 2017 17:36:25 GMT

Then i would take one camera and use REMOVE DEVICE in cam settings

then bring it back as new ,... test...if it functions do the other two also

Re: Arlo Pro

JTKHorses — Fri, 14 Jul 2017 18:33:53 GMT

That's what I meant I did when I re-synced them. I removed all my devices and then added them back. Still nothing.

Re: Arlo Pro

TomMac — Fri, 14 Jul 2017 21:16:47 GMT

The only thing left is to remove the base and do a full reset of the base... bring back as new.

Netgear Support https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Pro

jguerdat — Fri, 14 Jul 2017 21:15:52 GMT

Are the running men for each camera in the Devices tab black or gray? Gray is disarmed and won't record. Can you live view and manually record ok? Try enabling both push and email notifications to see if they work. Push should alert immediately while email waits for the video to upload but provides a link to view.

Re: Arlo Pro

JTKHorses — Fri, 14 Jul 2017 21:16:39 GMT

They are black. It alerts me that there is motion but it does not record.

Re: Arlo Pro

JTKHorses — Fri, 14 Jul 2017 21:17:12 GMT

I can manually record and live view just fine.

Re: Arlo Pro

jguerdat — Sat, 15 Jul 2017 13:25:37 GMT

Do the manual recordings show in the library immediately? There have been instances of delayed posting to the library - you may be experiencing that.

Re: Arlo Pro

JTKHorses — Sat, 15 Jul 2017 13:41:57 GMT

Yes they do but I did have that problem a month or so ago but now the triggered recordings don't show up at all (or it's not recording).

Re: Arlo Pro

jguerdat — Sat, 15 Jul 2017 13:45:23 GMT

Enable push notifications so you can tell if a recording has been triggered. Then walk in front of the various cameras to try to get them to record - be sure to be close so distance isn't a problem.

Re: Arlo Pro

JTKHorses — Sun, 16 Jul 2017 01:15:57 GMT

I got 2 of the 3 cameras to record once but none of them are recording consistently.

Re: Arlo Pro

jguerdat — Sun, 16 Jul 2017 12:28:27 GMT

That could be due to poor connection between the base and cameras or the sensitivity is set too low. Bring the cameras close to the base and test again for proper operation.

Re: Arlo Pro

JTKHorses — Mon, 17 Jul 2017 14:20:44 GMT

That makes sense but I haven't moved the location of the cameras or the base station and they both used to work perfect.. What could have changed?

Re: Arlo Pro

JTKHorses — Mon, 17 Jul 2017 14:21:27 GMT

Also, if the sensitivity is too low, why would it pick up and alert me of the motion?

Re: Arlo Pro alerts me to motion but does not record the motion

jguerdat — Mon, 17 Jul 2017 20:29:46 GMT

Additional equip that uses the 2.4Ghz band that was recently installed or moved can contribute to poor signal quality. However, if you're getting push notifications but no videos, that's a whole different kettle of fish.

Re: Arlo Pro alerts me to motion but does not record the motion

JTKHorses — Tue, 18 Jul 2017 14:23:30 GMT

So what should my next step be?

Re: Arlo Pro alerts me to motion but does not record the motion

jguerdat — Tue, 18 Jul 2017 18:47:49 GMT

Open a case with support using the Contact Support link at the bottom here.