topic New Battery Not Charged in Arlo Pro

New Battery Not Charged

dmagilljr — Wed, 12 Jul 2017 23:51:31 GMT

Bought the 4 pack Arlo Pro and one of the batteries came uncharged, just curious if this is common since the manual said they came fully charged?

Thanks

Re: New Battery Not Charged

jguerdat — Thu, 13 Jul 2017 00:41:05 GMT

Charge it for 3 hours and see if it's fully charged. It could be a bad battery.

Re: New Battery Not Charged Arlo Pro Smart Home HD Wireless IP Security Camera 3-pack

J-me — Mon, 20 Nov 2017 19:46:44 GMT

I just purchased this item and 3 out of the 4 batteries that came with the unit were charged fully the 4th was not. I tried to charge it and nothing happens and doesn't seem to want to charge at all. What can I do to get a replacement one for this and return this one to Arlo? Thank you!

Re: New Battery Not Charged Arlo Pro Smart Home HD Wireless IP Security Camera 3-pack

jguerdat — Mon, 20 Nov 2017 21:27:44 GMT

You may be able to swap at the store or you can open a case with support here using the Contact Support link at the bottom of these pages.