topic Re: Best video (image quality vs. battery life settings bar not working) in Arlo Pro

Best video (image quality vs. battery life settings bar not working)

Jai814 — Tue, 11 Jul 2017 17:25:16 GMT

Hello everyone. I have found the settings bar where you can increase image quality and/or increase battery life. It was on "Optimized" but it won't let me drag the bar either way. How can I make this work?

Re: Best video (image quality vs. battery life settings bar not working)

TomMac — Tue, 11 Jul 2017 17:28:57 GMT

On a phone ? ..try on a computer at https://arlo.netgear.com/

Re: Best video (image quality vs. battery life settings bar not working)

Jai814 — Tue, 11 Jul 2017 17:30:21 GMT

No, not on a phone.

Re: Best video (image quality vs. battery life settings bar not working)

TomMac — Tue, 11 Jul 2017 22:55:06 GMT

then try a simple reboot of the base unit with the on/off button... takes about 2 mins to fully come back online ( depends on # of cameras )

Re: Best video (image quality vs. battery life settings bar not working)

jguerdat — Wed, 12 Jul 2017 00:24:21 GMT

It's not really a drag. It's a 3 position thing, not infinitely variable.

Re: Best video (image quality vs. battery life settings bar not working)

Jai814 — Wed, 12 Jul 2017 01:12:29 GMT

I never used or implied the words "infinitely variable" nor does your response help me in any way. I was simply describing it so there was no ambiguity as to what I was referring to. Seeing as though I said it does not work, I would have no clue about it's three settings you speak of. This is exactly why I am posting to try and gain access to. While I appreciate you taking your time to reply, please stay on the posted subject matter.

Re: Best video (image quality vs. battery life settings bar not working)

jguerdat — Wed, 12 Jul 2017 12:49:54 GMT

Others have tried to drag the slider as I described with no success. Dragging it to one of the three positions worked for them. I was right on topic.

I just tested this myself and found it to work properly. On a computer, I clicked on the slider and held the button while sliding to another position. The slider moved and positioned itself as expected.

Try a different browser.

Re: Best video (image quality vs. battery life settings bar not working)

Jai814 — Wed, 12 Jul 2017 13:01:58 GMT

No, NOW you are on topic. I am 27 years old, and have been using computers since I was at least 8 years old. I am quite aware of how the function SHOULD work, and it does not. I have tried IE as well as Chrome. Have not yet tried base reboot like another has suggested. Of course yours works; you are not the one with it being problematic. Thanks but no thanks.

Re: Best video (image quality vs. battery life settings bar not working)

jguerdat — Wed, 12 Jul 2017 13:15:24 GMT

And I'm 67 and have been using, building, modifying and managing computers since before you were born. I'm a retired systems administrator and IT manager who knows a few things myself.

Open a case with support using the Contact Support link at the bottom here. There are multiple options to use.

Re: Best video (image quality vs. battery life settings bar not working)

Jai814 — Wed, 12 Jul 2017 13:18:15 GMT

Re: Best video (image quality vs. battery life settings bar not working)

Jai814 — Wed, 12 Jul 2017 13:20:15 GMT

NOW you're being helpful.

Re: Best video (image quality vs. battery life settings bar not working)

Richsshed — Thu, 26 Oct 2017 17:44:55 GMT

If you never figured it out, I have to click on the green tab and drag it to either side.