topic Re: Base unit offline in Arlo Pro

Base unit offline

KertzPenneyz — Sat, 17 Jun 2017 01:22:22 GMT

Not sure what to do. I followed the instructions to the letter two times. All appeared to go as suggested.
The Appsuggedts the base unit is offline.
The lights are green on the base unit, the modem signal strong.
Any ideas?

Re: Base unit offline

TomMac — Sat, 17 Jun 2017 10:49:14 GMT

uninstall the app and reinstall

Or try on a PC with browser at https://arlo.netgear.com/

Re: Base unit offline

Millcatt123 — Sun, 09 Jul 2017 23:26:41 GMT

Re: Base unit offline

Millcatt123 — Sun, 09 Jul 2017 23:31:26 GMT

Got my arlo pro hooked up and got the 4 camera package all working well, for 6 days. Now my base unit center light has gone to solid orange. I have read the posts to see I am not the only one this is happening to. I have swapped cables, I have pressed the reset button. Turned off both the router and the base unit. I have pressed the sync button while hitting reset. What do I do next? HELP

Re: Base unit offline

jguerdat — Mon, 10 Jul 2017 01:42:43 GMT

The other thing to try is use a different cable. The Amber LED implies no connection to the servers. Is the router owned by you or the ISP? Security settings in the router can cause this issue. If all is well there, open a case with support using the Contact Support link at the bottom here.