topic Re: Arlo Pro battery not charging in Arlo Pro

My Arlo Pro Battery Is Not Charging

Tmicham — Thu, 20 Sep 2018 15:18:04 GMT

My arlo pro battery will not charge and the camera keeps disconnecting. It remains at 2-3 percent, even after charging for 5+ hours with the correct charger. I have removed the battery, turned off the camera, put the battery back in, and plugged the cord in, and nothing. It will temporarily blink blue, flash once orange, then stops blinking. Does not show the camera as charging in the app either. App/camera updated prior to posting this.

Re: Arlo Pro battery not charging

Streak2 — Sun, 18 Dec 2016 05:39:29 GMT

Are you using the supplied USB cable?

Flashing blue briefly means that the correct charger has been attached.

I think that an orange flash means the battery is flat, which you know already.

If you have a second camera have you tried swapping batteries and cameras around?

Re: Arlo Pro battery not charging

dmaninseattle — Sat, 11 Feb 2017 23:20:27 GMT

Got the same problem! New Arlo pro, first time trying to charge. Lasted a month or so outside, now down to 1%, just stays off-line. Can't get it to charge at all using the Arlo charger and cord.

Re: Arlo Pro battery not charging

Tmicham — Sat, 11 Feb 2017 23:23:41 GMT

Yeah, I'm not too impressed with the Arlo. I have had that problem with two cameras now and I just returned them. I'm on my third set. If it continues to happen I'm going to look at other security cameras because there's no customer service, just these forums, and 2 times is too many. Best of luck!

Re: Arlo Pro battery not charging

Streak2 — Sat, 11 Feb 2017 23:52:07 GMT

When you have the camera on charge, what does the app. report?

Re: Arlo Pro battery not charging

Justjames — Thu, 23 Feb 2017 23:14:56 GMT

Anyone figure this out 3 out of 4 of mine won't charge and the 1 I have to place just perfect upside down sideways for the charge.

Re: Arlo Pro battery not charging

jguerdat — Fri, 24 Feb 2017 00:56:34 GMT

Maybe defective? Wither swap at the store or open a case with support.

Re: Arlo Pro battery not charging

Streak2 — Fri, 24 Feb 2017 01:03:29 GMT

When you have the camera on charge, what does the app. report? Does it show that the camera is charging and is the % increasing over time?

It's unlikely that 3 battery/camera combos are faulty. It's possible that there is a problem with the charger or the USB cable.

Re: Arlo Pro battery not charging

KurwynEva — Fri, 03 Mar 2017 11:18:00 GMT

Both of my Arlo pro will not charge after several days of charging. While plugged in the app shows a power cord icon for both. They both function while plugged in. When I disconnect power they turn off immediately.

Re: Arlo Pro battery not charging

jguerdat — Fri, 03 Mar 2017 12:53:37 GMT

Pop the battery out and reinsert. If you have another camera with a good battery, try swapping them around. Otherwise, open a case with support.

Re: Arlo Pro battery not charging

tamarastokes — Mon, 26 Jun 2017 21:33:48 GMT

Still having brand new battery not charging, this is the first time recharging staying at 2%

Re: Arlo Pro battery not charging

dmaninseattle — Mon, 26 Jun 2017 21:46:19 GMT

It was the charger for me. If you have a good one, use that one to charge all the batteries. Seems to be really high infant mortality for those chargers.

Re: Arlo Pro battery not charging

JamesC — Tue, 27 Jun 2017 21:47:38 GMT

tamarastokes,

Are you using the charging cable and ac adapter that came with your Arlo Pro kit?

JamesC

Re: Arlo Pro battery not charging

tamarastokes — Wed, 28 Jun 2017 00:01:26 GMT

Yes, I have 2 of them. One of them is not good and the other one worked! Not happy that got a broken one before I ever used it!!!

Re: Arlo Pro battery not charging

Pris — Wed, 28 Jun 2017 01:42:50 GMT

Just got my Arlo Today. Seems like the battery is not charging. Only Plinks blue the first 2 seconds when connects into the power and then no more signal. Using all the original kit 😞

Re: Arlo Pro battery not charging

jguerdat — Wed, 28 Jun 2017 12:25:06 GMT

Have you checked for charging progress in the app/web using Settings, My Devices, your camera? The battery display should update as it charges (I find I have to refresh the page to get it to update). The camera itself has no indication that it's charging other than the initital blue LED indicating that the charger is connected. If the setting for the camera is to turn the LED on when it's finished charging, the camera LED will turn solid blue when it's done. Charging should take about 2.5 hours max.

Re: Arlo Pro battery not charging

Pris — Wed, 28 Jun 2017 19:03:22 GMT

Thank You for the response. It's def. not working.

Re: Arlo Pro battery not charging

tamarastokes — Wed, 28 Jun 2017 19:49:22 GMT

yes checked thru app that charging was taking place. I have 2 chargers and one of them is not any good. This upsets me as they are both brand new!

Re: Arlo Pro battery not charging

jguerdat — Thu, 29 Jun 2017 13:55:53 GMT

Well, replace it. You always have the choice of swapping at the store or opening a case with suport here to do that.

Re: Arlo Pro battery not charging

dmaninseattle — Thu, 29 Jun 2017 14:02:28 GMT

Except usually the battery dies well after the local store return policy expires. So - go buy a new camera with a new charger, swap out the chargers and return it.