topic Re: Two master accounts in Arlo Pro

Two master accounts

jag1222 — Wed, 05 Jul 2017 20:52:28 GMT

I've just bought a base station and two Pro wire-free cameras. I set up the master account and have shared access with my spouse. I was able to connect the system to SmartThings and to IFTTT, however, he would also like to set up functionality through IFTTT. I was told that only the Master account holder can connect/add through SmartThings and through IFTTT. Both of us need this kind of full access and it makes no sense to keep one spouse as merely a "friend."

Can you fix this so that we can both have full functionality and access to our shared home security system through our individual accounts?

Re: Two master accounts

TomMac — Wed, 05 Jul 2017 23:44:32 GMT

Sound like more of an issue with Smartthings and IFTTT only allowing one master login

Re: Two master accounts

jag1222 — Thu, 06 Jul 2017 11:56:19 GMT

Nope. Both allow a second person full control of the household things and access, but Netgear tech support confirmed this is their issue and don't permit more than one account to have full access. In fact, they recommended I post here for developers to take notice that two heads of household should be allowed to have full access to controls.

Re: Two master accounts

buckee — Sun, 10 Dec 2017 23:42:17 GMT

I agree that they should allow more than 1 master/admin account.

Here is the official KB that says, "Arlo allows only one registered administrative user per account"

https://kb.arlo.com/000039106/How-can-multiple-people-access-the-same-Arlo-account

Re: Two master accounts

1Kratos — Wed, 09 May 2018 03:16:38 GMT

@jag1222 wrote:
Nope. Both allow a second person full control of the household things and access, but Netgear tech support confirmed this is their issue and don't permit more than one account to have full access. In fact, they recommended I post here for developers to take notice that two heads of household should be allowed to have full access to controls.

I agree 100%, we should be allowed at least 2 master accounts. My wife and I both travel and would hate if I had to deal with simple settings like notifications in between flights etc.

Re: Two master accounts

jguerdat — Wed, 09 May 2018 12:21:18 GMT

There's not enough flexibility with the Grant Access capability already available?

Re: Two master accounts

Porteam53 — Wed, 09 May 2018 19:22:06 GMT

I would like to know the answer too on how to set husband and wife on the same account

Re: Two master accounts

1Kratos — Wed, 09 May 2018 20:15:35 GMT

@jguerdat wrote:

There's not enough flexibility with the Grant Access capability already available?

No it’s limited, you can’t set or turn off notifications for one.

Can’t configure/edit alarm functions

Re: Two master accounts

jguerdat — Wed, 09 May 2018 23:20:51 GMT

Did you also allow the Allow Access Rights at the bottom? Notifications depend on which one you're talking about. Push notifications are globally set in your modes but can be enabled/disabled in your phone settings for the app. Email notifications are on a per address basis. What exactly are you trying to do and failing?

Re: Two master accounts

Thranil — Sat, 16 Jun 2018 20:28:28 GMT

I agree with this. My spouse should be able to control the system from her phone just like I can. It makes no sense to restrict this access to only one person!

Re: Two master accounts

Rusdom — Sat, 07 Jul 2018 16:56:34 GMT

Can any Arlo developers comment on when this feature will be available?

We need the ability to give multiple people master control of the system. It doesn’t make sense to only be able to have one master account. Many times we need to restart the system because it isn’t working properly (the cameras sometimes just stop recording anything, and only a system/base station restart gets them working again), and currently I’m the only one who can do that through the app, because I’m the only one allowed to have master control. It would make so much more sense if I could also grant another user (my wife for instance) FULL access so she can also reset the system through the app.

Re: Two master accounts

jguerdat — Sat, 07 Jul 2018 19:20:59 GMT

Have you tried Settings, Grant Access with the optional access privileges? That will do 90% of what the master account can do.

Re: Two master accounts

1Kratos — Mon, 09 Jul 2018 10:09:20 GMT

@jguerdat wrote:

Have you tried Settings, Grant Access with the optional access privileges? That will do 90% of what the master account can do.

Yes I have set that up and that’s not good enough.

On the second admin account, the fact you can either have alerts or non at all iis annoying. You should be able to have alerts on different cameras for each account.

Re: Two master accounts

Rusdom — Mon, 09 Jul 2018 16:52:49 GMT

Unfortunately, the fact that you can only grant access to about 90% of what the master account can do is the problem. Restarting the system for instance is something only the master account can do, and is an issue we rutinely run into. The cameras wont be working for some reason; restarting the system remotely always fixes the problem, but if I (having the master account) am not available to do that, then my wife is out of luck since she can't have full master access.

It doesn't really make sense that you can't give someone else master level access. A solid fix would be to have 2 levels of access you can grant, 1 access for master level control of the system, and 1 access for people who need to be able to view the system, but not have master level control.