topic Shared User Modes in Arlo Pro

Shared User Modes

mwandaw — Mon, 03 Jul 2017 17:31:25 GMT

Our Arlo Pro system is registered using my email address.

I have granted access to all of the cameras in the system to my wife using her email address. She has Access Rights. If I change the system Mode from within my account, it does not seem to change the system Mode in her account. Is this true? Why?

I have also granted access to all of the cameras in the system to my mother-in-law using her email address. She does NOT have Access Rights. That means she cannot change the system Mode. Looking at the system from within her account, I can't tell what Mode the system is in. What mode will her account use?

Thanks!

Re: Shared User Modes

jguerdat — Mon, 03 Jul 2017 20:16:26 GMT

Everyone has the same mode. MAIL can't change but your wife's account should show the active mode. Try reinstalling the app and restart her phone.

Re: Shared User Modes

jguerdat — Mon, 03 Jul 2017 20:17:28 GMT

MAIL should be MIL.

Re: Shared User Modes

Delboyii — Tue, 04 Jul 2017 14:49:36 GMT

I have a related question, I set my wife's profile to have Access Rights which does enable her to change the mode by launching the iPhone app and selecting Modes. However the IOS 'press & hold' popup menu only shows a Share option, whilst my IOS app popup allows myself to change the mode from thee popup menu without entering the app itself?

Re: Shared User Modes

JamesC — Wed, 05 Jul 2017 18:10:36 GMT

Delboyii,

What model iOS device does your wife have? Not all iOS devices have 3D Touch.

For more information, take a look here: How do I use 3D Touch to switch modes for all of my Arlo devices simultaneously?

JamesC