topic Home Geo fencing settings in Arlo Pro

Home Geo fencing settings

afrikapit — Thu, 29 Jun 2017 19:18:18 GMT

From time to time the the Arlo app sends me a message saing "your home-geofencing settings have been changed, open the Arlo app to start synchronising". I ignored the message and it doesn't have to have any consequences. Why is this message coming again and how can I stop this?

Re: Home Geo fencing settings

JamesC — Fri, 30 Jun 2017 19:50:49 GMT

afrikapit,

Does your mobile device have any battery saving settings enabled that put the app to sleep after it is idle?

JamesC

Re: Home Geo fencing settings

afrikapit — Sat, 01 Jul 2017 13:47:48 GMT

Hi JamesC,

No. The battery saving settings are disabled. What else could it be?

I have another question. Since I have installed my camera the Arlo app was always up and running on my phone. I have checked that the Arlo app eats the majority of my battery ressorces. Must the Arlo app always be up and running or can I just close it in between.

afrikapit

Re: Home Geo fencing settings

JamesC — Mon, 03 Jul 2017 16:25:21 GMT

afrikapit,

For Geofencing to work, the Arlo app must always be running. A new version of the Arlo mobile app is available for download from the Play Store. Please be sure to download and install the latest version. Are you still seeing this error message?

JamesC

Re: Home Geo fencing settings

afrikapit — Tue, 04 Jul 2017 14:04:26 GMT

JamesC,

Yes, I am still seeing the error message. It seems to have no consequences as the switching between home mode and away mode works fine. The message is annoying though and we would like to stop it.

Before I left home today I quit the Arlo app on my iPhone but even then Geofencing was working and the Arlo app swiched from home mode to away mode. I will test this again to be sure and let you know the result.

afrikapit