topic Re: Firmware update keeps failing in Arlo Pro

Firmware update keeps failing

unclelow — Fri, 31 Mar 2017 17:01:21 GMT

I keep trying to update the base station firmaware and it keeps failing What di I have to do?

there really needs to be a phone number to callfor issues like this.

Re: Firmware update keeps failing

jguerdat — Fri, 31 Mar 2017 21:04:27 GMT

Power cycle the base and wait overnight for the automatic update.

There's a Contact Support link at the bottom here with various options.

Re: Firmware update keeps failing

Swaziman — Wed, 28 Jun 2017 05:58:50 GMT

Really, that's the best technical help you can offer, turn it off and back on again. Why does Netgear not have a solution to this problem? I purchased my Arlo Pro two days ago and have not been able to connect it because of this firmware issue. And despite logging a case, calling the tech support line (I waited at least 20 mins each time) and trying the live chat without getting an agent, I have not yet had any response from Netgear.

Re: Firmware update keeps failing

jguerdat — Wed, 28 Jun 2017 12:01:42 GMT

We aren't there so all we can do is try what's helped before. If you've tried what was suggested and it hasn't helped (you don't say that you have tried), use the reset button until the LEDs flash amber. Remove all devices in Settings, My Devices and start fresh using the Add Device button on the Devices tab.

Re: Firmware update keeps failing

Makusiaga — Thu, 29 Jun 2017 13:20:25 GMT

I'm having the same issue - shame you can't download the file yourself and update via USB. Now I need to take my station and all cameras somewhere with broadband internet to update (and hope it will work)

Re: Firmware update keeps failing

KemoSabe — Thu, 16 Nov 2017 08:14:56 GMT

Are you sure you want to update to 1.9.4.0_15548?

I wish I didn't have to say yes because the file continually fails to download.

I have cycled the base station on and off. Very disappointed to have yet another "Mandatory Updates" device in my life with nothing to do but keep trying.

Re: Firmware update keeps failing

jguerdat — Thu, 16 Nov 2017 13:25:48 GMT

Is your Internet speed-limited? There have been a number of posts reporting that moving the system to a location with faster Internet allowed the update to occur. If not, while it would be a PITA, the quickest fix would be to reset the system by removing all devices from Settings, My Devices and start fresh. Any firmware updates should be automatically installed.