topic Re: Samsung Edge won't open app in Arlo Pro

Samsung Edge won't open app

KylieCatterall — Tue, 27 Jun 2017 09:09:45 GMT

I have reinstalled the app several times and it won't open. Brings up a white screen and locks up My phone. Really not happy with this product as I can never open the app to use it! Help...

Re: Samsung Edge won't open app

jguerdat — Tue, 27 Jun 2017 14:03:05 GMT

Use the Home button, perhaps a couple of times. There's an issue with certain devices and certain OSes that is causing this and use of the Home (or multitask) button usually allows the app to work.

Re: Samsung Edge won't open app

KylieCatterall — Tue, 27 Jun 2017 18:25:52 GMT

Nope still won't allow the app to work. It completely freezes up the phone for several minutes.

Re: Samsung Edge won't open app

jguerdat — Tue, 27 Jun 2017 18:31:50 GMT

THAT I haven't seen. Try reinstalling the app and restarting the phone.

Re: Samsung Edge won't open app

KylieCatterall — Tue, 27 Jun 2017 18:37:21 GMT

Re: Samsung Edge won't open app

KylieCatterall — Tue, 27 Jun 2017 18:38:07 GMT

No tried all of that. Restart phone reinstall app still won't open for me

Re: Samsung Edge won't open app

jguerdat — Wed, 28 Jun 2017 00:21:47 GMT

You may need to factory reset the phone although I don't have a real reason to say that. This is a unique situation so pretty much everything is on the tab.

Re: Samsung Edge won't open app

JamesC — Wed, 28 Jun 2017 21:03:06 GMT

KylieCatterall,

What Android version is the phone running? Are there an OS updates available?

JamesC

Re: Samsung Edge won't open app

Notrab — Thu, 29 Jun 2017 02:01:49 GMT

I have Android 7.1.2, but James, you should see the app ratings for this latest update. The app keeps looping as if it's trying to open, but never does. I have to go to the desktop to see my cameras.

Re: Samsung Edge won't open app

jguerdat — Thu, 29 Jun 2017 13:54:37 GMT

If you check the other threads on this, you'll quickly see that uninstalling and reinstalling it will get you the previous version. The faulty update has been pulled and the previous version reinstated.

Re: Samsung Edge won't open app

Notrab — Thu, 29 Jun 2017 14:14:22 GMT

Yes, I finally found a helpful thread regarding the issue.

Hopefully, no one reset their device based on this thread.

Re: Samsung Edge won't open app

KylieCatterall — Thu, 29 Jun 2017 18:59:13 GMT

What was the helpful thread as I am still unable to use the stupid app. Does anyone from Arlo ever come onto these discussions? I don't want to factory reset my phone nor does it really matter what version of phone I am running. By the looks of it the latest app is crap is what I take from the comments. What a waste of money Arlo has been.....

Re: Samsung Edge won't open app

Notrab — Thu, 29 Jun 2017 19:23:54 GMT

I don't know where it is now, but the engineers rolled back the app. So the only way for it to work is to uninstall the current app and then redownload and install it from the Play store.

Re: Samsung Edge won't open app

millinageorge — Tue, 17 Oct 2017 15:10:44 GMT

Go to settings>apps. Select the app and tap on Force stop. Now uninstall the app. Again install the app. It will definitely work this time.

Hope this will help you.

Thanks & regards,