topic Re: Arlo app for Android - latest update breaks app in Arlo Pro

Arlo app for Android - latest update breaks app

myculito — Wed, 28 Jun 2017 00:33:40 GMT

Latest Android app update released today, v 2.43_17381 appears to break the app. Attempting to launch the app puts it into an app opening loop that never actually puts you into the application.

Google Pixel, Android 7.1.2, June 5th patch level.

Re: Arlo app for Android - latest update breaks app

steve_t — Wed, 28 Jun 2017 02:30:57 GMT

Manually close the app though the task manager and then open the app again and it should work. I think they're working on fixing this

Re: Arlo app for Android - latest update breaks app

Trucha — Wed, 28 Jun 2017 02:38:16 GMT

Same thing here couldn't log in.

Deleted app and reinstalled worked for me. Android with current updates

Re: Arlo app for Android - latest update breaks app

jguerdat — Wed, 28 Jun 2017 12:20:47 GMT

I posted a message last night about this to warn people. I see that the update has been pulled - I had reinstalled the previous app (with all its warts) and there's now no update available.

Re: Arlo app for Android - latest update breaks app

Johnny290 — Wed, 28 Jun 2017 14:46:51 GMT

I had this problem here's my fix. Uninstall the app reboot your phone reinstall the app for me problem solved

Re: Arlo app for Android - latest update breaks app

TomMac — Wed, 28 Jun 2017 15:08:43 GMT

Johnny290 wrote:
I had this problem here's my fix. Uninstall the app reboot your phone reinstall the app for me problem solved

yes... TMK, they removed the new app so when you do this the last version will go on ( and that one worked )

Re: Arlo app for Android - latest update breaks app

JamesC — Wed, 28 Jun 2017 15:14:09 GMT

Engineering is aware of this issue and has rolled back the 2.4.3 app update. Please uninstall the app and download again from the app store if you are experiencing this issue.

JamesC

Re: Arlo app for Android - latest update breaks app

Johnny290 — Wed, 28 Jun 2017 15:21:00 GMT

I'm running to 2.4.2 without a problem. The latest update seems to have fixed things for me

Re: Arlo app for Android - latest update breaks app

jguerdat — Wed, 28 Jun 2017 18:08:46 GMT

2.4.2 is the older version from mid-May. Apparently when you uninstalled and reinstalled you got the older version since the update had been removed.

Re: Arlo app for Android - latest update breaks app

Johnny290 — Wed, 28 Jun 2017 18:21:25 GMT

Yes I see that now thank you