topic Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account? in Arlo Pro

Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

Pat95037 — Wed, 28 Jun 2017 05:22:22 GMT

If I buy two 5 camera systems and use the same Arlo account, will I get free cloud for the two 5-camera systems, or would they need to be on different Arlo accounts?

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

TomMac — Wed, 28 Jun 2017 11:24:49 GMT

different accounts... OR you can upgrade your servcice level and get more rolling storage days with all cameras.

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

Pat95037 — Wed, 28 Jun 2017 15:46:42 GMT

TomMac wrote:
different accounts... OR you can upgrade your servcice level and get more rolling storage days with all cameras.

Thanks, that's unfortunate after spending $600. This was a great product until learning this information that is not on the Arlo site. Particularly with so many options for free, professionally installed hardware when subscribing to other plans.

Does anyone know whether its possible to link two accounts on the app? For example, if my wife had a separate base and camera set on her account, would she be able to see my separate base and cameras that I have granted her permission to (and vice versa)?

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

TomMac — Wed, 28 Jun 2017 16:00:39 GMT

That is possible using the GRANT ACCESS in settings

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

Makusiaga — Thu, 29 Jun 2017 13:18:33 GMT

This is a shame, I've recently bought set: Basestation + 6 cameras. On the box it cleraly states (without any small print): Free 7 days cloud storage. Only when setting up you're informed this is only for 5 cameras. False advertising?

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

jguerdat — Thu, 29 Jun 2017 13:49:43 GMT

There are kits, likely the one that you have, that directly support 6 cameras on the free account. Did you try installing it using the model ID? That would activate all cameras in your account. No false advertising.

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

Makusiaga — Thu, 29 Jun 2017 13:58:38 GMT

Haven't tried yet - 2 cameras are still charging, and I'm stuck with "firmware unable to download" problem. Will update when I have everything working and let you know. If it will indeed work then that's great news, though I was made believe by Netgear that it will not be the case (I wish I was alway wrong like that).

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

Pat95037 — Thu, 29 Jun 2017 16:15:01 GMT

I had not thought about he bigger configurations where they exceed 5 cameras. What do you mean by "kits"? Understood that 6 cameras can actually be connected, but will he get free cloud for the 6 cameras?

If yes, then great, but why does Arlo state that it's only up to 5 cameras?

If no, then why is it being advertised that way?

I would want to encourage Arlo to post clearly what the policy is. We should not have to go to a forum to find out the details of cloud policy.

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

jguerdat — Thu, 29 Jun 2017 18:15:29 GMT

It's been stated here that the specific 6 camera sets are supported under the free plan. I suspect that the box also says this but I haven't seen one. If you don't buy the specific package that has 6 cameras in it you will always be limited to 5 cameras for the free plan.

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

Pat95037 — Thu, 29 Jun 2017 18:21:11 GMT

Thank you jguerdat.. Where did you come by this information? Is there a place where we can go to find a comprehensive statement on policies for the free cloud? Hiding this information is not going to get many people to buy the subscriptions (not worth it). I want to know how to hook up as many cameras as I can without purchasing a cloud subscription. For me it's a better deal to pay more and get two bases with systems than to pay $10 per month indefinitely..

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

Pat95037 — Thu, 29 Jun 2017 18:21:53 GMT

It just seems like the rules are being made up as we go along.

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

jguerdat — Thu, 29 Jun 2017 18:23:27 GMT

TomMac just responded to another post of yours with much of this information. I'll just refer you to that post.

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

Pat95037 — Thu, 29 Jun 2017 18:36:49 GMT

Thanks but I don't see it. The question I have is whether there is any comprehensive written policy on the free cloud so that there are no gotchas later (requiring a paid subscription). It's very sketchy that we have to post questions in order to get an answer in something that is important policy info, rather than a technical issue. The appearance is that rules get made up as they are asked. How did you guys get this info?

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

jguerdat — Thu, 29 Jun 2017 18:42:36 GMT

It's all in the FAQs and documentation on this site in the Support area. I don't believe the 6 camera system is addressed since it's a special product with supporting documentation inside.

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

Pat95037 — Thu, 29 Jun 2017 18:43:49 GMT

Thanks. It doesn't answer any of the questions I've asked here as far as I could tell. That's the first place I went.

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

jguerdat — Thu, 29 Jun 2017 18:44:33 GMT

https://community.netgear.com/t5/Arlo-Pro/Where-is-the-written-policy-on-the-free-cloud-offering/m-p/1313010#M16322

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

Streak2 — Thu, 29 Jun 2017 18:48:25 GMT

And here

https://www.arlo.com/en-us/products/subscription-plans.aspx

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

Makusiaga — Thu, 29 Jun 2017 22:15:49 GMT

Jguerdat - The box only states "free cloud" without any details, and when registering Basestation you're given info that free cloud is up to 5 cameras.

Re: Is the 5 camera limit for free cloud 5 per Arlo system or per Arlo account?

Makusiaga — Thu, 29 Jun 2017 22:16:58 GMT

Jguerdat - "supporting information inside" is a leaflet on quick setup. That's it.