topic Re: BILLING in foreign currency?! in Arlo Pro

BILLING in foreign currency?!

jlowe73 — Fri, 23 Jun 2017 19:49:24 GMT

Hi, I just signed up for 1 month Premier with Arlo Pro, and the billing said $12.99, but when I was charged, it was $13.37 in some foreign currency (don't know what) and I've also been hit with a currency exchange fee $0.38 from my bank!

What's the deal? At no point did your website tell me you'd be billing in another currency!

Re: BILLING in foreign currency?!

TomMac — Fri, 23 Jun 2017 20:28:31 GMT

Contact Netgear Support directly as they can only help you with this

https://www.arlo.com/en-us/support/contact.aspx

Re: BILLING in foreign currency?!

JamesC — Mon, 26 Jun 2017 18:17:21 GMT

Jlowe73,

I'd like to take a closer look at the issue you are describing, I will reach out in a private message to gather more information.

JamesC