topic Re: New cel phone in Arlo Pro

New cel phone

eli47 — Sun, 18 Jun 2017 03:24:38 GMT

I just upgraded my cel phone with a new model. My account was initialized using my older cel phone. Now that I have the new Cel phone, the Arlo system will not arm/disarm using Geofencing feature. What do I need to do to get my new LG G4 to work with my Arlo pro?

Re: New cel phone

jguerdat — Sun, 18 Jun 2017 11:15:53 GMT

GF works according to the phone's location services. Make sure that's turned on and maybe try the different settings there. Also, when you installed the app, did you allow all privileges? If not sure, check them in your phone settings for the app.

Re: New cel phone

eli47 — Wed, 21 Jun 2017 06:06:36 GMT

Yes, I know how geofencing works, I think the issue is because the Arlo system is not picking up my new cel phone. Do I need to delete the application from the original cel phone?

Re: New cel phone

jguerdat — Wed, 21 Jun 2017 11:27:10 GMT

Have you disabled the old phone and enabled the new one in GF?

Re: New cel phone

eli47 — Thu, 22 Jun 2017 05:32:14 GMT

I uninstalled the Arlo app and IFTTT from the original phone. I am unsure how to enable the new cel phone on GF with the Arlo app.

Re: New cel phone

jguerdat — Thu, 22 Jun 2017 10:54:55 GMT

Use the app on the new phone and edit the settings in GF. Your phones are controlled there.

Re: New cel phone

eli47 — Mon, 26 Jun 2017 01:25:38 GMT

OK, I found how to edit the preferances within GeoFencing mode, by opening the edit {pencil} icon. I then deleted my old phones within that option, leaving only the current one.

That worked, however I might need to make other adjustments, because the system seems to arm itself even when I am home.

Thank you for the support.