topic Re: error message for Arlo Pro in Arlo Pro

error message for Arlo Pro

mkunzle — Mon, 19 Jun 2017 00:42:10 GMT

When I wanted to update my 5th camera I got a message Base station error 4012. What does that mean?

Re: error message for Arlo Pro

jguerdat — Mon, 19 Jun 2017 12:42:56 GMT

Dunno. Try power cycling the base and try again.

Re: error message for Arlo Pro

TomMac — Mon, 19 Jun 2017 12:49:39 GMT

base_station_error_4012 is usu an update error

Re: error message for Arlo Pro

JamesC — Wed, 21 Jun 2017 16:43:50 GMT

mkunzle,

Did power cycling the base station as suggested above resolve the issue? Are you still seeing this error message?

JamesC

Re: error message for Arlo Pro base station error 4012

T20 — Fri, 23 Jun 2017 17:34:47 GMT

What is the cause of error message 4012?

power cycling (both camera and base station) does not resolve the issue..

Re: error message for Arlo Pro base station error 4012

uumpa74 — Fri, 23 Jun 2017 19:07:12 GMT

I got the same message "base station error code 4012". When I go to that particular camera under settings, it says an update is available. When I click to update, it says "upgrade version invalid".

Re: error message for Arlo Pro

uumpa74 — Fri, 23 Jun 2017 19:09:46 GMT

So how do you fix it?

Re: error message for Arlo Pro

mw53 — Sat, 24 Jun 2017 18:55:04 GMT

I had the same problem / same symptons. After a power cycle of the base station and logging out of the Arlo website, the problem disappeared.

Re: error message for Arlo Pro base station error 4012

JamesC — Tue, 27 Jun 2017 21:31:57 GMT

T20,

What are you doing when you see this error? Do you see it on both the web client and mobile app?

Are you still seeing this error message?

uumpa74,

Did the firmware update complete on it's own overnight? Are you still seeing update available?

JamesC

Re: error meage for Arlo Pro error 4012: 4XH27273AC06F

Pxyl — Fri, 14 Jul 2017 02:50:49 GMT

what does error 4012 mean-- got as far as update to firmwre

Re: error meage for Arlo Pro error 4012: 4XH27273AC06F

JamesC — Mon, 17 Jul 2017 15:22:48 GMT

Pxyl,

This could indicate an issue with receiving the firmware update. Did your system automatically receive the update overnight?

JamesC