topic Re: Time Stamp in Arlo Pro

Time Stamp

rbudge — Mon, 19 Jun 2017 22:35:56 GMT

What changed? When you downloaded a video file on a PC the file name would be the actual Epoch time. Two days ago I noticed it is not naming the file utilizing Epoch time. Now there is no time identification at all. This needs to be fixed. A time stamp is required if you want to use your video in a court case.

Re: Time Stamp

TomMac — Tue, 20 Jun 2017 00:38:59 GMT

Were you downloading using a different device than normal...some device actually use the converted epoch time ( real date/ times )

Re: Time Stamp

rbudge — Tue, 20 Jun 2017 06:31:55 GMT

Same device... PC with Windows 10... Date and time does show up on my IPAD and IPHONE but I take it this is due to the actual ARLO APP. As you know there is no PC APP and you need to go to the ARLO/NETGEAR WEB page. Netgear really needs to embedd a Time Stamp right into the downloaded video. Courts are never going to allow a video without a time stamp.

Re: Time Stamp

steve_t — Tue, 20 Jun 2017 08:31:26 GMT

I've just downloaded a clip and run it through the top google result epoch time converter and it was correct for me on Win 7 Pro

Re: Time Stamp

rbudge — Tue, 20 Jun 2017 14:23:52 GMT

As stated previously the file name was alawys the time in Epoch format when I downloaded a file on my PC. Now all the files download as motionRecord.mp4. The only thing i know that changed was a major Windows 10 update occurred. This is whenI noticed the change in file names. I just went on a computer that was not updated with the latest Windows 10 update and those files are still being named in Epoch format. I am updating that PC now and will see if the Windows 10 is the cause but that makes no sense why file names from the Netgear site would change.

Re: Time Stamp

TomMac — Tue, 20 Jun 2017 14:31:02 GMT

Just d/l'ed a file on Win 10 ( with latest updates ) and the file name is still Epoch time date... Got me why your having issues

Re: Time Stamp

rbudge — Tue, 20 Jun 2017 15:55:13 GMT

Thanks for the information. I just updated my laptop with the latest Windows 10 update and now the file names have changed to motionRecord.mp4. I am using Edge as the browser. I switched to Firefox and now the files are named using Epoch Time. What Browser are you using in Windows 10? Something has changed in Edge. I am going to try to use a few more browsers and see what happens. Ill keep ypou posted.

Re: Time Stamp

jguerdat — Tue, 20 Jun 2017 19:18:10 GMT

Edge isn't a supported browser so all bets are off. However, a question on updating W10 - are you on the Creator's update or still on the last major revision? I think the latter is build 1706 or close.

Re: Time Stamp

steve_t — Tue, 20 Jun 2017 21:08:39 GMT

Yup. Edge is the problem

Re: Time Stamp

rbudge — Tue, 20 Jun 2017 21:48:16 GMT

It is the Creator's Update. Build 1703...

Re: Time Stamp

jguerdat — Wed, 21 Jun 2017 00:34:03 GMT

Likely a double whammy, Edge and Creator's update. Probably nothing to do except use a different browser.

Re: Time Stamp

rbudge — Wed, 21 Jun 2017 13:17:48 GMT

Using Firefox with no issues... Thanks...