topic Re: Upgrade support in Arlo Pro

Upgrade support

AshleyF — Tue, 20 Jun 2017 11:25:27 GMT

I am trying to upgrade to a better Arlo support contract so that I can add more cameras, however every time I try to pay it wont process. Does anyone have any ideas why it doesnt work. surely me wanting to spend more money is a good thing. I have tried to log a support call and it just points me here. if this is the service from Netgear then maybe I should bin my arlo system and put something in place that has a proper support behind it

Re: Upgrade support

jguerdat — Tue, 20 Jun 2017 13:14:53 GMT

Sounds like you're not in the US and not many countries have access to upgraded subscriptions. There's an FAQ here that details what countires can get the upgrades - check it out.

Re: Upgrade support

AshleyF — Tue, 20 Jun 2017 13:16:21 GMT

thats terrible so in the UK we cant have more than 5 cameras?

Re: Upgrade support

TomMac — Tue, 20 Jun 2017 13:41:32 GMT

There is plan for the UK... read this , bottom of countries

https://community.netgear.com/t5/Arlo-Knowledge-Base/What-are-the-available-Arlo-subscription-plans-and-how-much/ta-p/88

As to why it's not working , unknown...are you using a phone or PC... try a PC if not at https://arlo.netgear.com/

Re: Upgrade support

AshleyF — Tue, 20 Jun 2017 13:48:53 GMT

yep just tried it again through a PC, I logged into my account then cliceck the support upgrade link. Put in the payment details and it says We are sorry, The system is experiencing an unexpected issue. I dont get why this is so hard I want to spend more money.

Re: Upgrade support

AshleyF — Tue, 20 Jun 2017 13:59:00 GMT

so since starting this chat magically it has now worked, i think netgera knew there was an issue and have fixed it as it strange that i have tried the same thing three times today then started a chat on here and it works?, Thanks you all for your assistance

Re: Upgrade support

TomMac — Tue, 20 Jun 2017 14:04:59 GMT

I wish it would do that when my wife goes to buy shoes ! 🙂

You can go here https://www.arlo.com/en-us/support/contact.aspx and send them a email/html direct text and ask why it doesn't work.