topic Re: Arlo Pro Mic setting in Arlo Pro

Arlo Pro Mic setting

Russelletaylor — Mon, 15 May 2017 21:27:01 GMT

Just added the VMC4030. It listens just fine, but when I try to speak through it (from my iphone), i get the Mic Icon with the message "Your camera speaker is diabled. Go to Camera Settings to enable."

When I go to the Arlo settings for that device it shows that they are on?

What am I missing?

Re: Arlo Pro Mic setting

TomMac — Tue, 16 May 2017 11:36:53 GMT

Make sure the APP has permissions granted to allow mic use ... not in the settiings of Arlo but in the app manager for the phone

Re: Arlo Pro Mic setting

Russelletaylor — Tue, 16 May 2017 13:18:58 GMT

Thanks....UNfortunately that doesnt seem to be an option...also, the function does work from my PC

Re: Arlo Pro Mic setting

jcwrks — Tue, 16 May 2017 14:10:50 GMT

You are missing both Location and Microphone. Reinstall the app.

Re: Arlo Pro Mic setting

Russelletaylor — Tue, 16 May 2017 18:04:11 GMT

Thanks, reinstalled, but the same result. App is V 2.4.0

There is no toggle for Arlo mic access in the iOS Privacy settings either, running iOS 10.3.1

Mic function works from PC

Re: Arlo Pro Mic setting

jcwrks — Tue, 16 May 2017 18:11:07 GMT

I have a 6s with 10.3.1 and have both settings.

Re: Arlo Pro Mic setting

JamesC — Wed, 17 May 2017 21:30:51 GMT

Russelletaylor,

This would definitely seem to be a permissions issue as mentioned above by jcwrks, you need to have microphone (and location for other features) toggled to allow the Arlo mobile app access.

Do you happen to have another iOS device you could test your system with to see if you get the same behavior?

JamesC

Re: Arlo Pro Mic setting

Russelletaylor — Sat, 20 May 2017 13:45:51 GMT

So...my wifes iphone 6 plus has the mic toggles and seems to work....except that you can listen, but once you push the mic button and talk, after releasing the mic button you can no longer listen...this function works correctly from my PC....another issue for another post

By to my 6s...no change...arlo app does not seem to be requestng access to the mic (as it did on the other phone. No mic sttings in the app settings, and none in the privcy settings. Clearly a permissions issue but cant seem to get to the point where permission is requested

Reinstalled the app...versions match the other phone...running latest ios

Re: Arlo Pro Mic setting

JamesC — Wed, 24 May 2017 15:05:23 GMT

A new version of the iOS app is now available. Please make sure you update to the latest version from the App Store. See here for details: Release Notes - iOS App 2.4.1 - 24th May 2017

JamesC

Re: Arlo Pro Mic setting

KK619 — Thu, 15 Jun 2017 16:33:43 GMT

Hello,

i appear to to be having the same or very similar issue. The mic icons are not showing when I go to live mode even though I have mics turned on in the audio settings. On my iPhone, I don't have the mic toggle option. They were there and working fine when I initially set up the app a few days ago but are not there now. This is happening on my iPhone 7, my iPad Air 2, and my wife's iPhone 6s. I'm running Arlo version 2.4.2 and iOS 10.3.2. I can see the mics on my pc; it's only an issue with my mobile devices. Has anyone been able to figure this out?

Thanks in advance.

Keven

Re: Arlo Pro Mic setting

jcwrks — Thu, 15 Jun 2017 16:46:07 GMT

KK619 wrote:
Hello,

i appear to to be having the same or very similar issue. The mic icons are not showing when I go to live mode even though I have mics turned on in the audio settings. On my iPhone, I don't have the mic toggle option. They were there and working fine when I initially set up the app a few days ago but are not there now. This is happening on my iPhone 7, my iPad Air 2, and my wife's iPhone 6s. I'm running Arlo version 2.4.2 and iOS 10.3.2. I can see the mics on my pc; it's only an issue with my mobile devices. Has anyone been able to figure this out?

Thanks in advance.
Keven

It's an app issue, and there are half a dozen or more threads about it on the first page.

Re: Arlo Pro Mic setting

KK619 — Thu, 15 Jun 2017 17:04:52 GMT

Thanks!!

Re: Arlo Pro Mic setting

SimonKFKwok — Mon, 19 Jun 2017 03:03:49 GMT

I have the same issue, may I know how to solve it? FYI, I am using 2.4.2 version.

Re: Arlo Pro Mic setting

SimonKFKwok — Mon, 19 Jun 2017 04:25:27 GMT

Did you solve the problem?

Re: Arlo Pro Mic setting

KK619 — Mon, 19 Jun 2017 04:26:28 GMT

It was an issue with the last Arlo update for iPhones (iOS). The NETGEAR team is working on it so just watch out for the next update. Should be some time this week.

Re: Arlo Pro Mic setting

JamesC — Tue, 20 Jun 2017 16:28:27 GMT

SimonKFKwok,

Consider uninstalling the app and download fresh version. Do you still see the same behavior?

JamesC

Re: Arlo Pro Mic setting

Russelletaylor — Tue, 20 Jun 2017 17:02:57 GMT

Thanks everyone for all of the comments

Just uninstalled and installed the latest update, 2.4,2 and it still says the mic in not enabled

It's a bummer

Re: Arlo Pro Mic setting

JPC — Tue, 20 Jun 2017 17:39:20 GMT

Try and Update your iOS and Tmobile Carrier.. My Tmobile firmware is 28.4.. I think this is the latest.. see if that helps..

Re: Arlo Pro Mic setting

JamesC — Tue, 20 Jun 2017 20:27:51 GMT

Russelltaylor,

Is the mute switch enabled on your iOS device? (the physical mute switch located on the side of the phone).

If so, toggle the switch and test. Do you still see the same error message?

JamesC

Re: Arlo Pro Mic setting

Russelletaylor — Tue, 20 Jun 2017 21:55:12 GMT

Going back to my 10:02 comment, Intried it again and got the same message and icon. However, I tried it anyway (I did on previous attempts as well, just not after the latest update). and it took me to the permissions screen and now it all works. Thanks everyone