topic Re: arlo pro base not working in Arlo Pro

arlo pro base not working

Char139 — Fri, 16 Jun 2017 00:06:59 GMT

i just bought a ARLO PRO (VMB4000 - (not a VMB3000 as indicated in the model field, there was no 4000 model to chose from)). It worked for about 3 days, but now the base isnt turning on at all. ive replaced the electrical cord (just in case it was the cord) but that hasnt worked either.

How do i get the base to work again, or is it defective??

Re: arlo pro base not working

TomMac — Fri, 16 Jun 2017 12:38:19 GMT

what are the leds showing on the front ?

Re: arlo pro base not working

Char139 — Mon, 19 Jun 2017 01:01:32 GMT

they are not turning on - nothing is working.

Re: arlo pro base not working

jguerdat — Mon, 19 Jun 2017 12:42:06 GMT

If you have no LEDs lighting on the base you have a hardware problem. Open a case with support using the Contact Support link at the bottom here.