topic Re: Constant auto-switching between monochrome and color in Arlo Pro

Constant auto-switching between monochrome and color

Cyrano — Fri, 04 Nov 2016 15:55:27 GMT

The Arlo Pro camera I've set up to monitor my front porch is having a hard time deciding what to do when it gets dark:

https://dl.dropboxusercontent.com/u/110123227/IMG_3844.MP4

This behavior goes on for hours. Turning night vision on/off makes no difference.

Re: Constant auto-switching between monochrome and color

TomMac — Fri, 04 Nov 2016 16:22:59 GMT

Try and change the angle a bit more towards your front light.... it must be sitting on the threshold level to B/W - Color.

Try and turn out the light and see what happens too , just to cover all bases

last, if you have another PRO, swap them and see if the other one does the same thing.

Re: Constant auto-switching between monochrome and color

JamesC — Wed, 09 Nov 2016 19:27:05 GMT

Cyrano,

Did adjusting the location of the camera as suggested above resolve the issue?

Please let us know if you are still seeing this behavior,

JamesC

Re: Constant auto-switching between monochrome and color

Shadowboricua — Fri, 11 Nov 2016 04:23:52 GMT

ok, so i just RMA'd a camera for the going "offline" problem and battery draining and now i have this problem with a different camera.

Tried the suggestion above but still doesn't work.The problem began November 8th

Re: Constant auto-switching between monochrome and color

Shadowboricua — Fri, 11 Nov 2016 04:35:28 GMT

Here is my video sample:

Re: Constant auto-switching between monochrome and color

JamesC — Fri, 11 Nov 2016 16:35:25 GMT

Shadowboricua,

Are you getting this behavior in a entirely different well lit location as well? Does this camera behave this way regardless of time of day/location?

JamesC

Re: Constant auto-switching between monochrome and color

Shadowboricua — Sat, 12 Nov 2016 01:16:25 GMT

None of the other cameras are doing this (KNOCK ON WOOD!)

The camera only does this at night, switching continously from infrared to non-infrared setting. Today, I tried taking the battery out for 1 min, removing and re-syncing the camera and this is still happening.

I am getting VERY frustrated with the Arlo Pro. Like I said, I just had one camera RMA'd for other reasons and now this.

Has the OP fixed this problem? Please respond.

Re: Constant auto-switching between monochrome and color

Shadowboricua — Sun, 13 Nov 2016 01:39:24 GMT

I turned off "NIGHT VISION" on the camera and it still switches back and forth from Monochrome to Color, just without the IR being activated. Again, this only happens at night. Any ideas?

Another RMA??

Re: Constant auto-switching between monochrome and color

JP_Arlo — Sun, 13 Nov 2016 19:19:45 GMT

I've got the same issue. Cameras start receording in black and white regarless of the night vision setting. Seems like this is something the netgear team needs to resolve ASAP.

https://community.netgear.com/t5/Arlo-Pro/My-Arlo-Pro-keeps-switching-to-night-mode-even-when-setting-is/m-p/1170082#U1170082

Re: Constant auto-switching between monochrome and color

Shadowboricua — Sun, 13 Nov 2016 19:56:15 GMT

What you describe is similar but not the same issue. Look at my video. The camera switches continously. Either way, both our issues should.be fixed immediately.

Re: Constant auto-switching between monochrome and color

jguerdat — Sun, 13 Nov 2016 22:16:43 GMT

Night vision only affects the IR illuminators, not the switching between color and B&W. That happens according to light level swap cameras and/or do something to increase and decrease light level to test. If the camera does this regardless of level, contact support.

Re: Constant auto-switching between monochrome and color

JP_Arlo — Sun, 13 Nov 2016 22:28:15 GMT

@jguerdat I don't want to hijack this tread but my regular Arlo Wire Free camera's don't do that. When I turn of night mode on the original Arlos, it turns off night mode completely. I ended up having to swap the Arlo Pro for the original to get a good picture.

BTW: My post is here:

https://community.netgear.com/t5/Arlo-Pro/My-Arlo-Pro-keeps-switching-to-night-mode-even-when-setting-is/m-p/1170344#U1170344

Re: Constant auto-switching between monochrome and color

JamesC — Mon, 14 Nov 2016 17:35:50 GMT

Thank you all for the details on this issue. I have escalated this topic for further investigation and will post an update once I have more information.

JamesC

Re: Constant auto-switching between monochrome and color

Shadowboricua — Mon, 14 Nov 2016 23:13:49 GMT

Just to show that it does not seem to be related to IR; because it happens even with IR off, the video below shows the proble with Night Vision off.

Re: Constant auto-switching between monochrome and color

krzemien — Tue, 15 Nov 2016 02:37:32 GMT

Same issue with one of the cameras, it was working for some time, then started doing this. Swaped for another camera and the issue went away. Does this unit have to be replaced?

Re: Constant auto-switching between monochrome and color

Shadowboricua — Tue, 15 Nov 2016 04:21:10 GMT

What do you mean by "swapped for another camera"? Just that you switched the position??

Re: Constant auto-switching between monochrome and color

krzemien — Tue, 15 Nov 2016 04:28:14 GMT

I switched that camera with another one and the new camera didn't do this.

Re: Constant auto-switching between monochrome and color

Shadowboricua — Tue, 15 Nov 2016 05:01:51 GMT

Are you saying that you took one camera back to the store and got a totally new one? Do you have a 4 camera system?

Re: Constant auto-switching between monochrome and color

JamesC — Thu, 01 Dec 2016 19:50:43 GMT

This issue has been addressed in the 1.090.0.0_9945 firmware release for Arlo Pro. Be sure your Arlo Pro is updated to the latest firmware version.

Please let me know if you continue experiencing this issue.

JamesC

Re: Constant auto-switching between monochrome and color

mbhanc — Thu, 06 Jul 2017 18:04:27 GMT

How can I be sure I have the latest firmware installed?