topic Re: Camera constantly going offline in Arlo Pro

Camera constantly going offline

Drty12 — Sat, 17 Jun 2017 20:05:48 GMT

I understand this has been covered a few times but still no luck on any updates for
me. It is my #5 camera in my list, The newest camera. constantly goes off line within an hour of re syncing it to base station. (it was the 3rd camera) down my list but i moved it to the 5th camera in list to see if it would change the problem between cameras but it didn't. I full charge it/ re sync, climb the ladder. Works fine for a hour then BAM. off line. Not amused. Set up exactly the same as the other 4. please help. So over it.

Re: Camera constantly going offline

jguerdat — Sat, 17 Jun 2017 20:10:51 GMT

Swap cameras around and see if the issue follows the camera or the location.

Re: Camera constantly going offline

Drty12 — Sat, 17 Jun 2017 20:19:50 GMT

Yes it follows the camera. I've swapped batteries, Swapped locations, swapped places in the list of cameras. Found other threads of like 15 people with same problem. No solid solution. Was hopeing firmwear issue.

Re: Camera constantly going offline

TomMac — Sat, 17 Jun 2017 21:00:17 GMT

Sound like a contact to Netgear Support is required

Re: Camera constantly going offline

EdRand — Sun, 18 Jun 2017 00:47:59 GMT

Same problem. Bought 2 cams last Friday. One works like a gem and the other just rubbish. The bad one goes offline like every 15 mins, drains battery and never comes up the mob app. Even swapping batteries, swapping locations with the good cam, same results. See what arlo has to say

Re: Camera constantly going offline

jguerdat — Sun, 18 Jun 2017 11:16:36 GMT

Or simply swap at the store.

Re: Camera constantly going offline

Drty12 — Sun, 23 Jul 2017 21:23:59 GMT

So something interesting, After finaly getting sick of the camera not working. I created a case number, interestingly to do that i had to "register" the camera in my arlo account (I had already registered the base station and other 4 cameras). After doing so i thought to myself i would give it one last charge and see how long it takes to disconnect. (normaly a few mins). It's now been 3 days and it's fine. What do i think has happened? I think registering this new 5th camera has fixed the issue. Fingers crossed

Re: Camera constantly going offline

Crab — Sat, 18 Nov 2017 08:11:51 GMT

I have exactly the same problem with my third (of three) camera. Camera goes ofgline and the battery drains in few hours. I could bet, that it affects the lifespan of the battery every time it discharges so fast.

Re: Camera constantly going offline

Drty12 — Sat, 18 Nov 2017 08:59:38 GMT

mine has sorted itself. not sure if it was software issue or what. i also moved it away from above some auto sensor garage lighting so somehow could have been that. still not 100% sure tho

Re: Camera constantly going offline

Crab — Sat, 18 Nov 2017 09:06:23 GMT

It must be a software issue where the camera freezes at some point, that would explain that battery draining.
Now I wrote to support, lets see how it goes further.

Re: Camera constantly going offline

jguerdat — Sat, 18 Nov 2017 14:43:33 GMT

Usually, barring a bad camera/battery, the issue is loss of connection between the base and camera. The camera then wears down the battery trying to reestablish the connection. That's why moving the camera or base to help with the connection issue can be the solution. Also, swapping cameras around would help determine whether it's the camera or location that has the problem.

Re: Camera constantly going offline

Crab — Sat, 18 Nov 2017 14:52:26 GMT

Thanks for your answer!
Right now I am testing it in different possitions, and it looks like it works indoors, but goes offline when brought outdoors. The only thing left to try is to reset the wole system and begin from the beginning, adding cameras in different order.